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Agentic AI in Supply Chain: From Agent Communication to Coordinated Execution

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Agentic AI will not matter because software agents can talk to one another. It will matter if they can coordinate better supply chain decisions across planning, procurement, logistics, inventory, and customer service.

Agentic AI has become one of the most discussed concepts in enterprise technology. The idea is compelling. Instead of a human user asking an application for information, autonomous agents can monitor conditions, evaluate options, communicate with other agents, and initiate workflows.

In supply chain management, the potential is significant. Supply chains are not single-function environments. A transportation delay affects inventory. An inventory shortage affects customer service. A supplier disruption affects production. A production change affects logistics. A logistics constraint affects order promising.

The appeal of agentic AI is that it could help coordinate these interdependent decisions faster than traditional workflows allow.

But there is an important caution. Agent communication by itself is not the goal. Coordinated execution is the goal.

For a deeper look at agent-to-agent communication, model context, RAG, Graph RAG, and the architecture required for coordinated AI in supply chain operations, download the full white paper: AI in the Supply Chain: From Architecture to Execution.

The Supply Chain Is Already a Multi-Agent System

In one sense, supply chains have always operated like multi-agent systems. Procurement, planning, transportation, warehousing, customer service, finance, and suppliers all act on partial information, local objectives, and time-sensitive constraints.

The problem is that these “agents” have historically been human teams supported by function-specific software. Communication happens through emails, meetings, spreadsheets, alerts, calls, EDI messages, and manual escalations.

This creates latency. It also creates conflicting decisions.

A planner may protect service by increasing inventory. Finance may push to reduce working capital. Transportation may choose a low-cost carrier. Customer service may promise a date that the execution network cannot support. Procurement may chase a lower unit cost without fully accounting for reliability.

The supply chain problem is not a lack of decisions. It is a lack of coordinated decisions.

What Agentic AI Could Change

A more mature agentic model would assign specialized AI agents to specific domains. A transportation agent monitors shipments and carrier capacity. An inventory agent monitors supply positions and service risk. A procurement agent monitors supplier reliability and alternate sources. A customer service agent monitors order commitments and customer impact.

When a disruption occurs, these agents should not simply generate isolated alerts. They should coordinate around a governed response.

For example, a transportation agent detects that an inbound shipment will miss its appointment. It notifies the inventory agent, which assesses whether the delay creates a stockout risk. The procurement agent evaluates whether alternate supply is available. The customer service agent determines which customers or orders may be affected.

The system can then prepare a response: identify the service risk, evaluate mitigation options, recommend an action, route the decision for approval if needed, and update the relevant workflow once the action is authorized.

That is a different operating model from a dashboard alert. It is not merely agent communication. It is coordinated execution.

Why Shared Context Is Essential

This model only works if agents share context.

If each agent operates on its own data and objectives, the organization may simply automate fragmentation. One agent may recommend expediting freight. Another may recommend reallocating inventory. Another may recommend changing the promise date. Without orchestration, these recommendations may conflict.

Shared context includes business rules, master data, customer priorities, supplier history, product relationships, facility constraints, and governance thresholds.

This is why model context, knowledge graphs, and retrieval-based architectures matter. Agentic AI needs more than messages. It needs a shared representation of the operating environment.

Governance Cannot Be an Afterthought

The more agents coordinate action, the more important governance becomes.

Which agent has authority to recommend? Which agent has authority to execute? What happens when agents disagree? When does a human need to approve the action? How is the decision logged? How are downstream impacts tracked?

Supply chain leaders should be cautious about claims of full autonomy. In most environments, the practical near-term model is bounded, governed, human-supervised autonomy.

Agents can monitor, recommend, prepare workflows, and execute within defined thresholds. Higher-impact decisions should remain subject to human approval.

That is not a limitation. It is how trust is built.

The Market Implication

Agentic AI may reshape how supply chain software is evaluated. Traditional systems are organized by function: planning, transportation, warehousing, procurement, visibility, order management. But supply chain problems do not respect software categories.

A late shipment is not just a transportation issue. It is an inventory, customer service, and planning issue. A supplier disruption is not just a procurement issue. It is a production, logistics, and revenue issue.

The most valuable AI agents will therefore not be the ones that operate neatly within one application. They will be the ones that coordinate decisions across functions.

That creates a strategic opening for vendors with strong data models, orchestration layers, workflow integration, and domain-specific intelligence.

It also creates a challenge for buyers. They should look beyond impressive agent demos and ask a harder question: Can these agents coordinate execution across the real operating environment?

That is where the value will be created.

The post Agentic AI in Supply Chain: From Agent Communication to Coordinated Execution appeared first on Logistics Viewpoints.

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The Oil and Gas Supply Chain Control Tower Vendor Landscape

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The global supply chain control tower (SCCT) market is expanding rapidly to provide the oil and gas (O&G) industry with real-time visibility, helping energy companies manage immense geopolitical volatility and complex global operations. While North America currently leads overall spending due to its mature IT infrastructure, the Middle East and Asia-Pacific are rapidly accelerating adoption to mitigate maritime supply chain risks, while supplier strength across the industry fractures drastically depending on whether a company operates in the upstream, midstream, or downstream segment.

Key Segment Differences in Supplier Strength

Oil & Gas Segment

Core Control Tower Focus

Dominant Supplier Archetypes

Notable Vendors

Upstream (Exploration & Production)

Rig logistics, remote site visibility, heavy equipment transport, and drilling material tracking.

Specialized industrial tech platforms and energy-focused global logistics providers (4PLs).

SLB, Agility, GAC Logistics, Logistics Plus

Midstream (Transport & Storage)

Pipeline flow monitoring, terminal operations, leak detection, and automation integration.

Industrial automation platforms, SCADA systems, and specialized pipeline software.

Emerson, AVEVA, CruxOCM

Downstream (Refining & Retail)

Margin optimization, crude blending yields, distribution networks, and retail demand planning.

Advanced process control experts and broad enterprise supply chain suites.

AspenTech, SAP, Blue Yonder, o9 Solutions

Current Global Market Dynamics

The global market for supply chain control towers is currently experiencing explosive growth as businesses race to digitize their operations. For the oil and gas industry, adopting control towers represents a fundamental cultural shift. Historically characterized by massive scale and siloed departmental operations, the industry is transitioning toward a collaborative, data-driven framework. SCCT platforms in this sector aggregate data from enterprise resource planning (ERP) systems, remote pipeline sensors, and external geopolitical feeds to provide a single source of truth. This digital agility is critical to reducing the “bullwhip effect,” a phenomenon in which small fluctuations in global energy demand lead to massive, inefficient swings in production and inventory levels.

Regional Differences in Control Tower Adoption

The implementation and primary focus of SCCTs in the oil and gas sector vary significantly across different geographic regions, driven by local strategic priorities, infrastructure maturity, and geopolitical risk factors.

North America

North America commands the largest share of the global SCCT market, accounting for roughly 37% of global revenue. The region benefits from early technology adoption, mature IT ecosystems, and the immense operational scale of localized production hubs like the Permian Basin. Energy companies in the United States and Canada leverage control towers to orchestrate complex upstream extraction logistics, manage extensive midstream pipeline networks, and optimize the growing volume of Gulf Coast liquefied natural gas (LNG) exports.

The Middle East

In the Middle East, control tower adoption is heavily driven by the need for operational resilience, energy security, and the management of maritime supply chains. The region is experiencing massive growth in natural gas output, led by expansion projects in Qatar, Saudi Arabia, and the UAE. Middle Eastern energy giants, such as Saudi Aramco, are investing heavily in control towers integrated with AI, blockchain, and predictive weather models to navigate localized volatility and safeguard maritime transit routes, ensuring continuous global market stability.

Asia-Pacific

The Asia-Pacific (APAC) region is one of the fastest-growing markets for supply chain control towers, driven by the expansion of industrial infrastructure and deep reliance on energy imports. Economies like China, India, and Japan depend heavily on oil and LNG shipments that transit through highly vulnerable maritime chokepoints, such as the Strait of Hormuz. For APAC energy firms, SCCTs are vital for tracking inbound maritime freight, managing terminal logistics, and mitigating sudden geopolitical supply shocks that could otherwise throttle domestic industrial output.

Europe

Strict regulatory environments and the global energy transition uniquely characterize European O&G control tower adoption. European operators use SCCTs not only for operational efficiency but also to track sustainability metrics, monitor supply chain carbon footprints, and ensure compliance with stringent environmental, social, and governance (ESG) mandates.

Supplier Strength by Oil and Gas Segment

The oil and gas supply chain is highly fragmented, meaning a universal “one-size-fits-all” control tower does not exist. Supplier strength and platform capabilities differ dramatically depending on a company’s position within the upstream, midstream, or downstream value chain.

Upstream: Exploration and Production

Upstream supply chains are characterized by remote locations, hazardous conditions, and the need to transport massive, specialized equipment—such as drilling rigs, frack sand, and extraction fluids—to isolated sites. Traditional, broad enterprise IT control tower vendors often struggle in this segment due to limited connectivity and the highly specialized nature of upstream workflows.

As a result, supplier strength in the upstream segment leans heavily toward industrial technology platforms and specialized logistics providers:

Industrial Tech Platforms: Companies like SLB provide specialized upstream control environments. Their Delfi platform liberates data from legacy silos. It integrates live feeds from Internet of Things (IoT) sensors and control systems directly at the wellsite, creating a tailored operating model for drilling logistics.
Logistics Specialists (4PLs): Moving upstream freight requires specialized domain expertise. Global logistics providers such as Agility, GAC Logistics, and Logistics Plus act as operational control towers by combining purpose-built tracking technology with boots-on-the-ground management of heavy freight and offshore supply vessels.

Midstream: Transportation and Storage

The midstream sector connects extraction sites to refineries via pipelines, rail networks, barges, and storage terminals. Control towers in this segment must bridge the gap between physical infrastructure hardware and enterprise logistics software.

Supplier strength in midstream operations relies heavily on industrial automation and SCADA (Supervisory Control and Data Acquisition) integration:

Automation Leaders: Vendors like Emerson provide platforms (e.g., OpenEnterprise SCADA) that act as control towers for pipeline networks, translating raw data from wellheads and terminals into actionable business intelligence.
Network Optimization Software: Specialized software providers such as AVEVA (with its Unified Supply Chain platform) and CruxOCM (with its pipeBOT solution) provide closed-loop control and real-time optimization for pipeline flow rates, energy consumption, and terminal storage.

Downstream: Refining, Petrochemicals, and Retail

Downstream operations function much like traditional manufacturing and retail distribution networks. The core challenges in this segment involve optimizing crude blending yields, managing refinery margins, and coordinating the final distribution of refined fuels to retail gas stations. A mix of advanced process optimization experts and broad enterprise supply chain suites dominates supplier strength in the downstream segment:

Process Optimization Experts: AspenTech is a highly dominant vendor in the downstream space. Its Aspen Unified PIMS and DMC3 suites act as advanced operational control towers, combining first-principles engineering models with AI to dynamically optimize refinery margins, throughput, and energy efficiency. AVEVA is also a strong competitor here, providing digital twin technologies to optimize plant throughput and supply distribution.
Broad Enterprise Suites: Moving finished fuel to retail locations requires immense transportation and inventory coordination. Traditional enterprise SCCT vendors such as SAP, Oracle, Blue Yonder, Kinaxis, and o9 Solutions are exceptionally strong in retail demand planning, fleet routing, and downstream inventory management.

The Rise of Specialized Visibility and Risk Platforms

Beyond core planning and execution platforms, the oil and gas control tower ecosystem

relies heavily on specialized, supplementary data-feed vendors to function effectively in a volatile world. Broad-spectrum platforms often integrate with niche providers to create a complete picture.

Real-Time Transportation Visibility Platforms (RTTVPs)

For maritime crude shipments and downstream trucking, static GPS tracking is no longer sufficient. Visibility specialists like Project44, FourKites, and Shippeo integrate with thousands of carrier networks globally to feed real-time location data and predictive arrival times directly into enterprise control towers. Recently, these platforms have implemented advanced geofencing around critical maritime chokepoints—such as the Suez and Panama Canals—to instantly alert O&G operators when geopolitical conflicts or climate impacts delay shipments.

Geopolitical and Climate Risk Management

The modern O&G control tower must anticipate risks before they physically manifest in the supply chain. Vendors like Everstream Analytics specialize in supply chain risk management by mapping sub-tier suppliers and applying predictive AI to weather patterns, political unrest, and regulatory shifts. By integrating these risk intelligence feeds into their operational control towers, energy companies can proactively declare force majeure, reroute marine shipments, and run complex “what-if” crisis scenarios to protect their bottom line in an increasingly unpredictable landscape

The post The Oil and Gas Supply Chain Control Tower Vendor Landscape appeared first on Logistics Viewpoints.

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The New Fabric of Demand: Modernizing Collaboration and Transparency for Real-Time Production

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This first in a blog series offers a review of discussion that occurred during ARC Advisory Group’s 2026 Industry Leadership Forum. Specifically, it details a keynote conversation held with senior executives from Rolls-Royce, BTX Precision, and MxD. Read the full four-part series here: Connected Manufacturing Networks and the New Supply Chain – Logistics Viewpoints

Industrial leaders have been talking about tearing down workflow and data silos for decades. Yet here we are again. For most, the reality is that most operations and supply chains today typically don’t indicate much progress. A few leaders have figured out how to use digital tools to scale and build pathways forward, a whopping 12.9% according to our latest data (yes, that’s sarcasm). However, even as they struggle to coordinate, orchestrate, and innovate across their operations and enterprise, much less tightly collaborate outside their four walls. In a digital world, this continued capability gap, the inability to closely link market signals to responsive production and external supply chains, is very quickly becoming a liability.

Recently, at the 30th Annual ARC Industry Leadership Forum in Orlando, I had the privilege of leading a keynote discussion entitled The New Fabric of Demand: Modernizing Collaboration and Transparency for Real-Time Production. As part of that, I moderated an excellent conversation that included Global Commodity Executive Greg Davidson of Rolls-Royce, CEO Berardino Baratta of MxD, and CRO Jamie Goettler of BTX Precision.

In this four-part series, we will explore that conversation fully, digging into how the “fabric of market demand” has fundamentally changed, and why structural modernization, both human and technological, is no longer just an option. It is an industrial imperative that will increasingly determine who wins in disrupted markets.

Why Legacy Workflow Will Actually Get Modernized

If we examine the present through the lens of the past, the fundamental laws of supply and demand haven’t really changed. What has changed is the hyperconnectivity of the world and our compressed time to both reward and volatility.

The hard truth is that legacy linear workflows simply do not work in hyperconnected, digitally-driven environments, which are non-linear by nature. As our industrial environments become more digital, they naturally open up countless new ways for how things can get done and how risk can enter the organization. As a result, disruption has shifted from a rare event to a fairly continuous and pervasive reality. In this new reality, responsiveness differentiates you from the competition, and lag time kills.

To survive and thrive in non-linear environments, tighter, integrated ecosystems are required, where silos are actively torn down or redesigned so that barriers to value can be continuously identified and quickly eliminated. At the core, this concept is unfolding around data access, contextualization, and sharing. It provides the urgency behind the need for building industrial data fabrics.

This rewiring certainly extends beyond operations and enterprise processes, enabling the entirety of the supply chain to be judged on its collective responsiveness to the market, all the way down to the individual company level. In this scenario, data can quickly point out laggards who limit value. As the orchestrators of these supply chains identify these limitations on value, they quickly break off and discard the connection and move on without these weak links.

Pillars of the New Fabric of Demand

To achieve necessary level of operational and supply chain responsiveness, the roles of every entity within an ecosystem must be rethought. In the subsequent three blogs of this series, we will take a deep dive into the three distinct pillars that make up this modern architecture, but I’ll begin by laying them out here:

The Market Signal is the catalyst of the entire ecosystem. It dictates the “what” and the “when,” defining what value, success and risk look like in real-time. In blog 2, I’ll explore how to move from reactive assumptions to proactively capturing the market signals that actually matter.

The Demand Architect is moving beyond traditional order-taking. The Demand Architect designs and orchestrates the ecosystem, aligning external partners as true extensions of the enterprise. In blog 3, I’ll discuss the structural agility required to lead this response, rather than just manage a process.

The Agile Partner is the engine of execution. The Agile Partner links supply chain dynamics directly to the shop floor, differentiating themselves through their responsiveness to the market signal. In the final blog in the series, I’ll tackle how data transparency and trust become technical requirements, not just buzzwords, without exposing mission-critical IP.

Building the Modern Industrial Enterprise

Legacy workflows cannot survive in a non-linear world. Industrial organizations must re-architect operations and ecosystems for real-time responsiveness and secure, transparent collaboration. To do so, they will need to:

Improve the measurement of responsiveness: Efficiency and margin-squeezing are important, but they aren’t game-changers. Your competitive edge now relies on how quickly you can adapt to market signals.

Embrace transparency over secrecy: Modern collaboration requires providing a contextualized “lens” into production status without compromising proprietary IP or cybersecurity. Industrial data fabrics are key.

As always, view technology as a tool, not an outcome: Industrial data fabrics are needed to break silos and AI to manage complexity and improve accuracy and speed of decisions. However, the age-old adage remains true. Just because you can apply AI to something doesn’t mean you should. It must be grounded in measurable Value on Investment (VOI), not just return.

The New Fabric of Demand Blog Series

This is the first in a series of four on The New Fabric of Demand: Modernizing Collaboration and Transparency for Real-Time Production. Over the coming days, I’ll publish a perspective from each of the three pillars of the new fabric of demand:

Pillar 1: The Market Signal

Pillar 2: The Demand Architect

Pillar 3: The Agile Partner

The post The New Fabric of Demand: Modernizing Collaboration and Transparency for Real-Time Production appeared first on Logistics Viewpoints.

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Warehouse Orchestration: Solving the Daily Breakdown Between Plan and Execution

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Warehouse Orchestration: Solving The Daily Breakdown Between Plan And Execution

In most warehouses today, the problem is not whether work gets done; it is how much effort it takes to keep everything aligned and on track. Every day, there is a breakdown between the plan and executing the plan. Labor plans, inbound schedules, picking priorities, and automation all operate from valid assumptions, but not always the same ones. The gaps between them are filled in real time by supervisors and teams, making constant adjustments. That is what keeps operations running, but it is also what makes them fragile.

It is a challenge many operations recognize. Even with modern systems in place, execution still depends heavily on human coordination. Warehouse orchestration is the shift from managing tasks independently to coordinating the entire operation and ensuring decisions across the system stay aligned as conditions change. The best way to understand what that means in practice is not through a system diagram, but through the lens and experience of the people running the floor.

Consider Maria, a warehouse supervisor responsible for keeping a high-volume operation on track. She is experienced, practical, and steady under pressure, but what she is really managing is not just work; it is complexity.

At any given moment, she balances labor availability, work queues, inbound variability, equipment status, and shifting order priorities. Those inputs are not wrong. They are just not aligned. It is her job to bridge that gap in real time.

A shift that starts “normal” … until it does not

Maria arrives before the floor fully wakes up. Her first stop is not the dock or the pick module; it is yesterday’s reality. What shipped? What did not? Where did the backlog form? Which waves did not behave as the plan assumed? She is not looking for blame; she is looking for drift. Drift is what turns into firefighting later.

Demand shifted over the weekend, but the pick face still reflects last week’s reality. One area is short-staffed; another has idle labor. When the team built the labor plan, it made sense, but the day had already moved on. The team scheduled inbound; however, it is not predictable. Every ETA is a best guess, and how trailers show up rarely matches how they appear on a screen.

Individually, nothing here is catastrophic, but warehouses do not fail all at once. They gradually lose alignment between plan and execution. The team compensates in real time by moving people, reprioritizing work, working around automation delays, and making judgment calls. And the shift “works,” but there is a cost:

Overtime, which did not need to happen.

Detention fees, which show up later.

Service misses, driven by wrong priorities rather than a lack of effort.

Leaders who spend more time reacting than improving.

These challenges are the reality across many operations. Execution is strong, but coordination is fragile.

The real bottleneck: decisions are fragmented

Most warehouses are not short on tools. They have WMS, robotics systems, labor tools, and planning solutions. Each one does its job well, but they do not make decisions together. Each system optimizes its scope based on different priorities or timings. The gaps between them are filled manually by people like Maria. In an environment with less variability, that might work, but in most cases:

Demand changes faster and more frequently.

Labor is less predictable.

Automation introduces new dependencies.

Customer expectations continue to rise.

Under these conditions, static plans, especially labor plans and wave structures, can drift out of sync before the shift is halfway through. That is when the operation starts relying on “manual heroics.” Experienced supervisors keep things running. It is hard to scale, and even harder to sustain.

AI-driven warehouse orchestration: keeping the operation aligned

Warehouse orchestration and the power of AI address this gap. Because it is not just about executing tasks, it is about coordinating decisions across the operation and using intelligence to see, analyze, and recommend actions with full visibility to all the variables. Instead of managing isolated activities, intelligent orchestration continuously aligns:

Labor to demand.

Inbound and outbound priorities.

Work sequencing across zones.

Automation with human workflows.

It does this in real time, as conditions change. Variability is constant, and it is not realistic to eliminate. The goal is to see the risk earlier, respond faster and more consistently, and prevent disruption.

Back to Maria: when the system helps carry the load

Now imagine Maria running that same Monday, but operations now behave like a connected ecosystem, not a collection of islands. Before the shift even starts, she is not just reviewing what happened yesterday. She is looking at a forward-facing view that is already adjusting based on incoming signals. She is getting visibility into risk early before it is a problem. Inbound appointments are not just a schedule; they are a ranked set of trade-offs that balance urgency, detention risk, inventory needs, and outbound commitments. Her decisions are clearer because the system prioritizes them, reflecting business impact. Slotting does not rely on disruptive, periodic re-slot projects that leave the pick face to decay. Instead, optimization and learning continuously shape placement, folding the highest value moves into natural replenishment windows and explaining the “why” in business language.

And during the shift, when one area starts falling behind, Maria does not have to guess the best move. She can see the impact of her options:

Shifting labor.

Reprioritizing tasks.

Adjusting sequencing.

Instead of relying on instinct and experience alone, she has visibility into how decisions affect the entire operation. She is still in control, but the system is helping her avoid problems instead of chasing them. And that changes how the shift feels. It is not static; it is dynamic, but stable.

The key ingredients: unified data, SaaS, AI & ML, connected systems

Behind the scenes, this comes down to unified data, SaaS, AI, ML, and systems that work together. When you connect your warehouse systems, add real-time operational signals and visibility to systems outside of the warehouse, and apply AI and ML for speed and precision, you are working from a single source of truth and an interconnected ecosystem of systems. As a result, users make decisions with a broader context. Then the operation starts to learn; outcomes inform future decisions, improving how the system responds over time. And now, humans are not the only thing holding the performance together.

Why this matters right now

For supply chain leaders, this is not only about efficiency. It is about operating in a world where volatility is constant. Across industries, the specifics vary, but the challenges are consistent:

Handling demand swings without inflating labor costs

Scaling operations without scaling complexity

Maintaining service levels under pressure

The operations that succeed are the ones that do not just react faster; they are the ones that operate in alignment.

The shift ahead

A single, modern technology will not define the future of warehouse management. It will be defined by how well operations coordinate across people, systems, and workflows in real time. That is what intelligent warehouse orchestration enables. It turns the warehouse from a collection of well-run processes into a connected system that can adjust continuously. Because in the end, the goal is not just to execute the plan. It is to keep the plan from breaking when the shift starts.

By Tammy Kulesa
Senior Director, Solution & Industry Marketing, Blue Yonder

Tammy is the Senior Director of Solution and Industry Marketing, leading go-to-market strategy and thought leadership for Blue Yonder Cognitive Solutions for Execution, and the LSP Industry. With over 20 years of experience in technology marketing and nearly a decade focused on retail, logistics, and supply chain, Tammy brings a deep understanding of the operational and strategic challenges facing today’s supply chain leaders. A passionate advocate for innovation and collaboration, Tammy has a proven track record of connecting market needs with transformative solutions.

The post Warehouse Orchestration: Solving the Daily Breakdown Between Plan and Execution appeared first on Logistics Viewpoints.

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