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From Golf Carts to AI: Why the Future of Warehousing is a Game of Information

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From Golf Carts To Ai: Why The Future Of Warehousing Is A Game Of Information

At the 2026 ARC Leadership Forum, I had the opportunity to sit down with Jeremy Hudson, then Vice President of Client Services at OpenSky Group, for an episode of the Logistics Viewpoints podcast. While we spent a lot of time at the ARC Advisory Group Leadership Forum discussing high-level strategy, Jeremy brought us back to earth with a reminder: at its core, logistics is still about “picking something up and putting it down.”

But how we decide when, where, and how to move those items is changing faster than ever. Here are my three biggest takeaways from our conversation on the “industrialization” of warehouse technology.

1. The “Golf Trip” Theory of AI

One of the most striking things Jeremy mentioned was that warehousing has been relatively late to the AI trend compared to freight brokerage or manufacturing. Why? Because a robot isn’t necessarily going to pick up a box any faster than a human can.

The real value of AI in the warehouse isn’t physical, it’s informational. Jeremy used a great analogy:

Imagine planning a golf trip in the old days. You’d show up without a weather forecast, no idea about tee times, and no reviews of the course. You’re making decisions laden with risk.

Today, warehouse supervisors are often still in those “old days.” They make labor and routing decisions without a full “weather forecast” of their data. AI is the tool that finally gives them those inputs, turning high-risk guesses into high-certainty execution.

2. We’ve Reached the Automation “Inflection Point.”

When Jeremy started at OpenSky ten years ago, only about 10% of his projects involved automation. Today? It’s closer to 75%.

We aren’t just doing this because the tech is “cool.” We are facing a massive labor cliff. We simply do not have the workforce available to keep up with global demand. While we’re still a long way from “humanoid” robots taking over, the integration of AMRs (Autonomous Mobile Robots) and ASRS (Automated Storage and Retrieval Systems) is no longer optional; it’s a survival strategy to augment the human workers we do have.

3. Sustainability is Just Good Business

As many of you know, my background is in sustainability, so I had to see what Jeremy had to say about how warehouses can go green. His answer was refreshingly pragmatic: Sustainability and the bottom line are the same thing.

Smart Cartonization: Using WMS technology to ensure we aren’t shipping a tiny item in a massive box. This reduces waste, fuel consumption, and road congestion.
Travel Rationalization: If a forklift is driving twice as far as it needs to because of poor batching, that’s wasted energy and wasted money.
The Blank Canvas: Warehouses are essentially massive, flat platforms. By covering them in solar panels, we can turn these structures into carbon-neutral energy hubs.

Re-Imagining the Warehouse

We closed our talk by discussing how to attract the next generation (my fellow Gen Z-ers) to the industry. Jeremy’s take was simple: treat the warehouse like a modern workspace.

Better lighting, modern break rooms, and most importantly, software that highlights human contribution. Imagine an app that tells a worker, “The orders you fulfilled today could fill a Boeing 737.” When we use technology to show people the scale of their impact, we move from “back-breaking labor” to “mission-critical contribution.”

Not every company is Amazon, and that’s okay. The goal isn’t to go from zero to one hundred overnight; it’s about making those incremental shifts from “1 to 25” that move the whole industry forward.

If you’re interested in listening to the full episode, click here:

Spotify:

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The Home Depot Buys SIMPL Automation to Speed Fulfillment and Tighten DC Performance

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The deal signals a continued push to use automation, AI, and denser storage design to improve delivery speed, labor efficiency, and product availability.

The Home Depot has acquired SIMPL Automation, a Massachusetts-based provider of warehouse automation and technology systems, as the retailer continues to invest in faster, more efficient fulfillment operations.

The move follows a pilot at Home Depot’s Locust Grove, Georgia distribution center. According to the company, the pilot improved pick speed, shortened cycle times, and reduced product touches. SIMPL also brings a patented storage and retrieval solution designed to increase storage density inside the distribution center. That should help Home Depot position more high-demand inventory closer to the customer and support faster delivery.

“We’re focused on providing the best interconnected experience in home improvement by having products in stock and ready to deliver to our customers whether it’s to the home or jobsite,” said Amit Kalra, senior vice president of supply chain at The Home Depot. “By bringing SIMPL’s industry-leading automation into our operations, we’re accelerating the flow of products through our distribution network to deliver with unprecedented speed and precision.”

The strategic logic is straightforward. Retailers are under continued pressure to improve service levels while also protecting margins. That makes distribution center automation more than a labor story. It is now tied directly to throughput, storage utilization, inventory positioning, and delivery performance.

Home Depot framed the acquisition as part of a broader supply chain innovation agenda that includes AI-powered inventory management, advanced analytics, mobile technology, automation, and live delivery tracking. SIMPL fits neatly into that effort. Its value is not just in automating tasks, but in improving the overall flow of goods through the network.

This matters because fulfillment speed is increasingly determined inside the four walls. Faster picks, fewer touches, and denser storage can materially improve network responsiveness without requiring entirely new infrastructure. In that sense, the acquisition is not just about mechanization. It is about tighter execution.

There is also a second point worth noting. Home Depot is acquiring a capability it already tested in its own environment. That lowers adoption risk and suggests this was not a speculative technology purchase. It was an operationally validated one.

For supply chain leaders, this is another sign that warehouse automation is becoming a more central part of retail network strategy. The winners will not simply automate for its own sake. They will deploy automation where it improves flow, reduces friction, and helps place the right inventory closer to demand.

The post The Home Depot Buys SIMPL Automation to Speed Fulfillment and Tighten DC Performance appeared first on Logistics Viewpoints.

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Strait of Hormuz Reopens to Commercial Shipping, but Risk to Global Trade Remains

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Iran says commercial traffic can resume through the Strait of Hormuz during the 10-day Lebanon ceasefire, sending oil prices sharply lower. But with U.S. pressure on Iranian shipping still in place and shipowners seeking operational clarity, this is a partial reopening, not a return to normal.

Iran said Friday that the Strait of Hormuz is open to commercial shipping for the duration of the current ceasefire, a move that immediately eased market fears over one of the world’s most important energy chokepoints.

Oil prices fell sharply on the news. The market response was rational: even a temporary reopening of Hormuz reduces the near-term risk of a sustained disruption to crude and LNG flows.

But supply chain leaders should be careful not to read this as full normalization.

President Donald Trump said commercial passage is open, while also stating that the U.S. naval blockade on Iranian ships and ports will remain in force until a broader agreement is reached. That leaves a meaningful contradiction in place. Merchant traffic may resume, but the broader security and enforcement environment remains unsettled.

That uncertainty is showing up quickly in shipping behavior. Carriers and shipowners are still looking for details on routing, mine risk, and practical transit conditions before treating the corridor as fully operational. Iran has indicated that vessels will need to follow coordinated routes, which suggests controlled passage rather than a clean restoration of normal maritime traffic.

There is also internal ambiguity in Iran’s messaging. Outlets tied to the IRGC criticized the foreign minister’s statement as incomplete, arguing that open commercial passage cannot be viewed in isolation while U.S. pressure on Iranian shipping continues. That matters because inconsistent signaling raises risk for carriers, insurers, and cargo owners trying to assess whether this is a stable operating environment or a temporary political pause.

For logistics and supply chain executives, the core point is straightforward: the immediate shock risk has eased, but corridor risk has not disappeared.

Hormuz is not just an oil story. It is a systemwide trade artery. Any disruption, or even the credible threat of disruption, can affect tanker availability, marine insurance costs, vessel scheduling, fuel assumptions, and downstream manufacturing economics. Friday’s drop in oil prices reflects relief. It does not yet reflect restored certainty.

The next question is whether commercial transits resume at scale and without incident. If they do, energy markets may continue to retrace. If routing restrictions, mine concerns, or military signaling reintroduce hesitation, volatility will return quickly.

The post Strait of Hormuz Reopens to Commercial Shipping, but Risk to Global Trade Remains appeared first on Logistics Viewpoints.

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Why Enterprise AI Systems Fail: It’s Not RAG – It’s Context Control

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Enterprise AI systems are not failing because of poor retrieval or weak models. They are failing because they cannot control what actually enters the model’s context window.

The Pattern Is Becoming Familiar

Enterprise teams are following a familiar path with AI. They build a retrieval-augmented generation pipeline, connect internal data, tune prompts, and get early results that look promising. For a while, the system appears to work. Then performance starts to slip. Responses become less consistent. Important details fall out. The system loses continuity across turns. What looked sharp in a demo begins to feel unreliable in practice.

This is usually blamed on retrieval. In many cases, that diagnosis is wrong.

The Breakdown Comes After Retrieval

RAG solves an important problem. It helps a system find relevant documents and ground responses in enterprise data. But it does not determine what happens after retrieval. That is where many systems begin to fail.

In production, the model is not dealing with one clean document and one neatly phrased request. It is dealing with overlapping retrieved materials, accumulated conversation history, fixed token limits, and source content of uneven quality. At that point, the issue is no longer whether the system found something relevant. The issue is what actually makes it into the model, what gets left out, and how the remaining context is organized.

Most enterprise systems do not manage this step very well. They simply keep passing information forward until the context window starts to strain. When that happens, the model does not fail gracefully. It becomes selective in ways the enterprise did not intend. Relevant constraints disappear. Redundant information crowds out useful information. Continuity weakens. The answers can still sound polished, but they stop holding up operationally.

What This Looks Like on the Ground

This shows up quickly in supply chain settings. A planning assistant may retrieve the right demand and inventory signals, but lose a constraint that was discussed earlier in the interaction. The answer still looks reasonable, but it is no longer actionable. A procurement copilot may surface supplier information, yet carry forward redundant materials while excluding the one contract clause that mattered. A control tower assistant may retrieve prior exceptions, shipment updates, and current alerts, but present too much information with too little prioritization. In each case, retrieval technically worked. The system still failed.

The Missing Control Layer

The missing layer is the one between retrieval and prompting. There needs to be an explicit control step that determines what stays, what gets removed, what gets compressed, and how the available space is allocated. This is not prompt engineering, and it is not simply retrieval tuning. It is context control.

That control layer includes several practical functions. Retrieved materials often need to be re-ranked because not every document deserves equal weight. Conversation history needs to be filtered because not every prior interaction should remain active in the model’s working set. Relevant content often needs to be compressed so that it fits within system constraints without losing meaning. And above all, token budgets need to be treated as an architectural issue, not just a technical limitation.

Memory Usually Fails First

Memory is often where the problem becomes visible first. Many systems handle multi-turn interaction with a simple sliding window. They keep the last few turns and discard the rest. That sounds reasonable until an older but still important piece of context disappears while a newer but less useful interaction remains. Stronger systems do not rely on blunt recency alone. They apply weighted retention so that important context persists longer, low-value context fades, and relevance to the current task matters more than simple position in the conversation. Without that, continuity breaks down quickly.

Token Limits Are Not a Side Issue

Token budgets are often treated as a background technical constraint. In practice, they shape system behavior. If priorities are not explicit, the system will make implicit tradeoffs under pressure. Some architectures handle this more effectively by reserving space in a disciplined order: first the system prompt, then filtered memory, then retrieved content compressed to fit what remains. That sounds like a small design choice, but it prevents a surprising number of failure modes.

Why This Matters in Supply Chains

This matters more in supply chains than in many other domains because supply chain work is rarely a single-turn exercise. It is multi-step, multi-system, and time-dependent. AI systems must maintain continuity across decisions, exceptions, and changing conditions. That requires structured context, not just access to data. This aligns with the broader shift toward context-aware AI architectures in supply chains, where continuity and memory are foundational to performance .

In many environments, this failure mode is already present. It just has not been isolated yet. Teams see inconsistent outputs and assume the problem is the model, the prompt, or the retriever. Often the deeper issue is that the model is seeing the wrong mix of context.

This Problem Gets Bigger From Here

That issue will become more important, not less, as enterprise architectures evolve. Agent-based systems need shared context. Persistent memory layers increase the volume of available information. Graph-based reasoning expands the number of relationships a system may need to consider. All of that increases pressure on context selection. None of it removes the problem.

The Real Takeaway

The central point is straightforward. RAG gets the right documents. Prompting shapes the response. Context control determines whether the system works at all.

Most teams are still focused on the first two. In many enterprise deployments today, the third is already where systems are breaking.

The post Why Enterprise AI Systems Fail: It’s Not RAG – It’s Context Control appeared first on Logistics Viewpoints.

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