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How Avantor and Aera Technology Are Operationalizing Decision Intelligence, Insights from ARC Advisory Group’s 30th Leadership Forum

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How Avantor And Aera Technology Are Operationalizing Decision Intelligence, Insights From Arc Advisory Group’s 30th Leadership Forum

During the 30th Annual ARC Advisory Forum on February 10th, the session “The New Frontier of Operations and Supply Chain” offered 1.5 hours of valuable learning. It provided a platform for professionals to share their experiences and insights about the future of supply chains. The session delved into real-world end-user case stories, high-level discussions on implementing innovative solutions, and integrating AI into operational processes.

How Avantor Got Started on Its Decision Intelligence Journey

Jared Guckenberger was the end-user presenter during the session, showcasing the results of implementing Aera Technology’s Decision Intelligence solution. Jared is the VP of Global Supply Chains at Avantor. Avantor provides mission-critical materials and tools to life science companies, biopharmaceutical producers, and medical R&D organizations. Avantor has a global reach of 175 countries, 40 distribution centers, plus various college closet storage sites.

Scale:

10,000 supplier/ source combinations
250,000 SKUs sold per year
1.5 SKU-location combinations
10M+ purchase + customer orders per year

Jared shared Avantor’s supply chain challenges, including very high transaction and data volumes. Inventory challenges: too much, too old, and too little at the same time (excess, write-offs, and stockouts). Jared expressed the need to sense, decide, and act faster: integrate better with suppliers (many are low-tech, non-EDI). Many solutions must be “change-ready”, scalable, and usable by many roles, not fully autonomous AI.

Jared played a pivotal role in establishing a working relationship with Aera Technology to address the company’s supply chain challenges by utilizing Aera’s Decision Intelligence solution. It’s not only “Agentic Ai but also classic machine learning, decision logic, which are all orchestrated into repeatable decision processes. The core idea of Decision Intelligence is that it lets the system make thousands of routine decisions humans don’t have time for, rather than “smarter than humans” decisions.

At the start, Avantor focused on three reasonable target skill areas, focusing on decisions and processes that were traditionally inefficient. Avantor focused on stock rebalancing, purchase order cancellation, and purchase order prioritization to address inventory issues and improve customer service.

Stock Rebalancing: In the past, it was largely a manual, monthly exercise with lots of churn, and distribution centers were reluctant to spend days loading trucks; only top items were prioritized. Now: System scans twice a week to find dead or slow-moving stock and target locations with demand. DI produces move recommendations: planners approve or reject. On approval, stock transport orders are created in SAP automatically. The overall impact includes moving from infrequent “chunks to continuous, every other day rebalancing. Captures many “small” opportunities humans previously ignored: reduces write-offs and dead stock.

Purchase Order Cancellation: Traditionally, dynamic demand (orders canceled or changed) had a slow response time of 2-3 weeks. Now, systems scan weekly and propose PO cancellations. They send recommendations to suppliers via email (no EDI required). Suppliers reply by email; the system parses the response and summarizes it. The buyer then decides whether to accept or deny the cancellation. This process has reduced the cycle time from weeks to about a week or less. In the early phase, this approach has already saved $300K in inbound POs within 1-2 weeks using a small group.

Purchase Order Prioritization: Avantor has transitioned from a reactive to a proactive approach to managing stockouts. Now: The new system predicts potential stock shortages based on current demand and supply data. It then automatically emails vendors with requests like, “Can you move this delivery up by C days?” The vendor’s response (yes, no, or partial) is processed by the system and presented to the buyer, who then confirms the changes after considering associated costs. This proactive service enhancement improves the customer experience without relying on Advanced Planning and Scheduling (APS) tools like SAP.

Key Takeaways:

“Don’t wait for perfection; go live, then iterate.” Avantor currently has 62 enhancements still in the backlog. Pick skills with clear, immediate business impact and strong business sponsorship. Simplify processes where possible before or alongside automation. Lastly, have a roadmap ready: successful pilots quickly create demand for more AI/decision-intelligence use cases, which must then be prioritized and funded.

Executive Leadership Q&A Discussion:

After the presentation portion of the session, we moved into a Q&A style format with various industry professionals, including:

Peter Quimby of Aera Technology
Jeremy Hudson of Open Sky Group
Bryan Batchelder of Datex
Jared Guckenberger of Avantor

With over an hour of discussion, here are some of the top-line questions and answers from our panelists.

Question 1: As a system integrator, what best practices should customers follow when integrating new solutions, especially around data and AI?

Jeremy Hudson responded that many prospects want to attack the “gnarliest” use cases or copy flash keynotes (digital twins, robots, etc). Jeremy suggests you start with the simple, high-impact problems (where not everyone sends ASNs/EDI) rather than trying to boil the ocean. Focus on supporting decision makers, accept that data won’t be perfect, and choose tools that can work with and around bad data.

Question 2: How do you handle a go-live when the system isn’t perfect yet? Did you run a parallel (head-to-head) system, and how did you manage the risks?

Jared responded that there was no parallel legacy system because they had zero systems to begin with, so they could not do a clean head-to-head comparison. He also added that there was a “steering team” which was set up to communicate extensively with their distribution network. Citing an example of having to explain that spending $15 on UPS to avoid losing $1,000 in inventory.

Peter Quimby added that this is about Decision Intelligence, explicitly designing, evaluating, and learning from decisions. You “bring some eggs to make the omelet”: accept early friction to start capturing learning signals.

Question 3: Bryan, your role at Datex is part back-end developer and front-end product manager. What capabilities have you been recently working on, and how have your customers responded?

Bryan spoke in great detail about how the Datex platform is built on a low-code app platform that enables professional services teams to implement customizations faster and more cost-effectively. Additionally, some capabilities that Bryan is working on include embedding AI and agentic coding tools to help users define data sources (essentially queries over the data), which enables those data sources to be wrapped into reports. Lastly, they are striving towards building their own multi-agent orchestration and execution environment. Which would essentially mean that their customers would have their own agent that is loaded with all available context from sales prospectability to post-implementation debriefs.

Final Thoughts:

The session highlighted the current thinking and actions of leading companies in the supply chain market. A paradoxical trend is emerging: a significant rise in disruptions is occurring alongside the achievement of new levels of operational efficiency. Both end-users and providers are navigating distinct challenges, yet they share the common goals of increasing resilience and efficiency, and maintaining a competitive edge through digital transformation.

The post How Avantor and Aera Technology Are Operationalizing Decision Intelligence, Insights from ARC Advisory Group’s 30th Leadership Forum appeared first on Logistics Viewpoints.

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Why Supply Chain Modernization Is Increasingly an Integration Program

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Series conclusion: This final installment brings the series together. Convergence defines the operating model, orchestration coordinates execution, intervention converts visibility into action, and architecture determines how platforms and specialists work together. Integration is the discipline that turns those elements into a functioning supply chain system.

Supply chain modernization is often introduced as an application project.

A company replaces its warehouse management system, deploys a new planning platform, adds transportation visibility, implements robotics, or moves an existing application to the cloud.

Each initiative may be worthwhile. Yet the business outcome increasingly depends on what happens between the systems rather than inside any single one of them.

For that reason, supply chain modernization is becoming an integration program.

Supply Chains Run Across Application Boundaries

A customer order may pass through order management, inventory allocation, warehouse execution, transportation planning, carrier systems, delivery visibility, and financial settlement.

A supply disruption may affect procurement, manufacturing, inventory, demand planning, logistics, customer service, and finance.

No single application owns the entire process.

Modernization efforts underperform when companies optimize one system without redesigning how information and decisions move across the full workflow. A new planning system may produce better recommendations, but the value is limited if execution systems cannot consume them promptly. A visibility platform may identify a disruption, but the benefit is constrained if the alert is disconnected from inventory, production, or customer-priority data.

The core modernization problem is therefore not merely functional. It is connective.

Integration Means More Than Moving Data

Traditional integration projects often focused on transferring records from one application to another. That remains necessary, but modern supply chains require a richer form of connectivity.

Systems increasingly need to exchange:

Events.
Constraints.
Priorities.
Available capacity.
Inventory status.
Predicted outcomes.
Decision recommendations.
Workflow state.
Approval status.
Execution results.

This is the difference between technical integration and operational integration.

Technical integration confirms that two systems can communicate. Operational integration ensures that they share enough context to support an end-to-end business process.

A transportation application may receive an order successfully but still lack the customer-service priority needed to make the right routing decision. A warehouse system may know that an order is due today but not that a planner has identified a likely replenishment shortage. Data can move correctly while decisions remain disconnected.

Modern Platforms Are Expanding Their Boundaries

Major supply chain vendors are responding by broadening their platforms.

Blue Yonder’s February 2026 Orchestrator announcement illustrates how broad platforms are attempting to connect operational signals with analysis and action. Manhattan Associates added Sightline in May 2026 to provide decision intelligence within supply chain planning, and Kinaxis’ 2026 outlook described adaptability as a continuous operating cycle rather than a periodic planning exercise. These strategies can reduce some integration burdens, particularly when organizations standardize on several applications from the same provider.

They do not eliminate the integration challenge.

Even a broad supply chain suite must connect with enterprise resource planning, manufacturing, supplier systems, carriers, automation equipment, data platforms, customer applications, and specialized third-party tools.

The modern supply chain environment will remain multi-system and frequently multi-vendor.

Data Platforms Are Becoming Strategic Infrastructure

The need to combine data from fragmented applications is increasing the importance of data fabrics, integration platforms, event architectures, application programming interfaces, and semantic models.

InterSystems, for example, used a May 2026 data-excellence article to argue that fragmented and untrusted data can be a more fundamental constraint than the supply chain process itself. Its supply chain offerings are positioned around harmonizing information across existing applications so that analytics and decision tools can work from a consistent operational picture. This type of data and orchestration layer can serve several purposes:

Resolve differences among application data models.
Create a current view of orders, inventory, shipments, and constraints.
Distribute events to systems and users.
Support analytics and artificial intelligence.
Preserve a degree of independence from individual applications.
Coordinate workflows spanning several platforms.

The value of this architecture increases as the enterprise adds specialized applications.

Automation Expands the Integration Surface

Warehouse modernization demonstrates the issue clearly.

A distribution center may use a warehouse management system from Manhattan Associates, Blue Yonder, or Made4net while adding mobile robots from Locus Robotics and worker-guidance or optimization technology from Lucas Systems. Recent 2026 material from these suppliers illustrates the expanding integration surface: Manhattan emphasized AI-enabled cloud WMS, Made4net presented real-time AI-driven execution at MODEX, Locus highlighted orchestration as a performance strategy, and Lucas focused on adaptable warehouse operations. Each component may improve performance, but the overall solution depends on effective coordination among inventory control, task creation, work prioritization, labor, machines, and shipping deadlines.

The same pattern appears in transportation. A transportation management system may connect with carrier networks, real-time visibility providers, parcel systems, trade-compliance applications, freight-payment tools, and warehouse scheduling.

Every modernization project expands the integration surface.

Unless the architecture is designed intentionally, the company may replace legacy technical debt with a newer and more expensive form of complexity.

Integration Must Include Decision Rights

Technology alone cannot integrate the supply chain.

Cross-application workflows often expose unresolved questions about authority and accountability. Who owns a disruption that affects transportation, inventory, and customer service? Which system is permitted to change a delivery commitment? Can a visibility application trigger an inventory transfer? Does a planning recommendation automatically change warehouse priorities?

These are governance questions.

A modernization program should define:

The authoritative source for each type of data.
The system responsible for each decision.
Which actions require human approval.
How conflicting recommendations are resolved.
What information must be retained for auditability.
How automated decisions are monitored and reversed.

Without those rules, integration may accelerate confusion rather than execution.

The Business Case Should Reflect the Whole Process

Application projects are often justified through local metrics: planner productivity, warehouse labor savings, transportation cost reduction, or improved shipment tracking.

Integration programs require broader measures.

A connected modernization initiative may reduce the time between detecting a disruption and executing a response. It may improve order reliability, reduce manual reconciliation, lower inventory buffers, increase automation utilization, or prevent teams from making contradictory decisions.

These benefits cross departmental boundaries, which makes them harder to measure. It also makes them strategically important.

The enterprise should evaluate modernization according to the performance of the full process, not only the individual application.

Modernization Without Integration Is Digitized Fragmentation

Replacing an old application with a modern cloud system may improve usability, scalability, or maintainability. But when the surrounding processes remain disconnected, the company has not created an intelligent supply chain. It has created newer islands of automation.

True modernization requires applications, data, workflows, and decision rights to operate as a coordinated system.

That does not mean every company needs one vendor or one platform. It means every technology choice must be evaluated according to how it participates in the broader operating architecture.

The future supply chain will remain heterogeneous. Its performance will depend on whether that heterogeneity is orchestrated deliberately or allowed to accumulate through isolated projects.

That is why integration is no longer a technical workstream attached to modernization.

It is the modernization program itself.

The post Why Supply Chain Modernization Is Increasingly an Integration Program appeared first on Logistics Viewpoints.

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Best-of-Breed Versus Platform: The Supply Chain Architecture Debate

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Series connection: The first three articles described the operating requirement: connected planning, adaptive execution, and intervention-oriented visibility. This installment addresses the technology-design question—where broad platforms create coherence, where specialists create advantage, and how a hybrid architecture can avoid application sprawl. Part 5 closes the series by translating that architecture into a modernization program.

The debate between best-of-breed applications and integrated software platforms is one of the oldest in enterprise technology.

It also remains unresolved.

Supply chain leaders want the functional depth of specialized applications, the consistency of a common platform, the flexibility to add new capabilities, and the simplicity of dealing with fewer integrations. Those goals do not always coexist.

The result is not a straightforward choice between two architectures. It is a continuing negotiation between specialization and coherence.

The Platform Argument

The case for a platform begins with integration.

Planning, warehouse management, transportation, order management, labor, yard operations, and visibility frequently depend on the same orders, inventory, locations, constraints, and customer commitments. When these functions operate on separate data models and update on different schedules, latency and reconciliation problems emerge.

A broader platform can reduce those gaps.

Recent product and market announcements show the platform argument broadening. Blue Yonder introduced Orchestrator in February 2026 as an AI application intended to connect operational issues with impact and action. Manhattan Associates introduced Sightline in May 2026 to embed decision intelligence in planning, while Kinaxis’ 2026 outlook framed adaptability as a continuous sense-predict-prescribe-execute cycle. These initiatives differ in scope, but each is designed to reduce the delay between information, analysis, and execution across related processes.

The potential benefits are significant:

Fewer point-to-point integrations.

More consistent master and transactional data.

Common security and user administration.

Better workflow continuity.

Easier propagation of decisions across functions.

A more unified user experience.

For organizations trying to reduce technical debt, these advantages can be compelling.

The Best-of-Breed Argument

Specialized vendors often concentrate their development resources on a narrower operational problem. That focus can produce greater functional depth, faster innovation, or more precise alignment with a particular process.

Specialists continue to deepen narrower operational domains. Locus Robotics’ January 2026 trends report placed orchestration and human-robot collaboration at the center of warehouse performance. Lucas Systems’ February 2026 agility study argued that inflexible operations carry measurable costs when labor, demand, or resources change unexpectedly. FourKites’ February 2026 Loft launch extended its visibility position into workflow automation across enterprise systems. These capabilities may go deeper in their respective domains than a broad platform can reasonably provide.

A company should not accept materially weaker functionality solely to reduce its vendor count.

The best-of-breed model can be particularly effective when the selected capability creates competitive differentiation, addresses an urgent operational constraint, or serves a process that can be integrated without excessive architectural complexity.

Integration Is Not a Binary Condition

The debate is often distorted by the assumption that platform applications are fully integrated while best-of-breed applications are isolated.

Reality is more complicated.

A platform may contain products developed or acquired at different times, using different data structures or technical foundations. Applications sold under the same brand may still require significant implementation work to operate as a unified system.

Conversely, a specialized application may offer mature application programming interfaces, event streams, connectors, and data models that allow it to participate effectively in a broader architecture.

The question is not whether integration exists. It is how much semantic, process, and technical integration is required to achieve the desired operating outcome.

Moving an order record from one system to another is relatively straightforward. Preserving the full context of priorities, constraints, dependencies, and decisions is harder.

The Rise of the Composable Middle Ground

Many enterprises are moving toward a hybrid or composable architecture.

In this model, the company establishes a stable digital foundation that may include core execution platforms, shared data services, integration infrastructure, identity management, and governance. Selected specialist applications can then be added where they provide meaningful functional advantage.

InterSystems positions its supply chain capabilities as a data and orchestration layer that can complement existing applications. Its May 2026 article on supply chain data argued that visibility depends on trusted information and the ability to diagnose underlying causes, not simply on collecting more data. Made4net’s March 2026 MODEX announcement approached composability from the execution side, highlighting an AI-enabled WMS with real-time insights and unified capabilities. These examples show that the market contains more options than a single monolithic suite or a collection of disconnected point solutions.

The composable model is attractive because it preserves strategic choice. It is also difficult to govern.

Without clear architectural standards, composability can become a more fashionable name for application sprawl.

The Right Decision Depends on the Process

A platform strategy is generally stronger when processes are tightly coupled and depend on continuous coordination.

Warehouse, yard, and transportation management may benefit from shared execution context because dock scheduling, trailer availability, labor, inventory, and shipping commitments affect one another directly.

A specialized approach may be more appropriate when a capability is distinctive, rapidly changing, or underserved by the core platform. Robotics orchestration, advanced voice workflows, specialized visibility, or niche warehouse requirements may fit this category.

The correct unit of analysis is therefore not the vendor. It is the business process.

Management should ask:

How tightly must this capability interact with adjacent processes?

How quickly is the functional domain evolving?

Is the capability strategically differentiating?

Can the platform meet operational requirements without major customization?

How costly will integration and long-term maintenance be?

Who owns the end-to-end process when several systems are involved?

Can data and workflows be extracted if the vendor strategy changes?

These questions produce a more useful decision than beginning with a general preference for suites or specialists.

Avoiding Architectural Lock-In

Every architecture creates some form of dependence.

A platform can create strategic concentration in one provider. A best-of-breed landscape can create dependence on custom integration, specialized skills, or an internal team capable of maintaining a complex application network.

The goal is not to eliminate lock-in. It is to understand and manage it.

Companies should preserve access to their data, use documented interfaces, avoid unnecessary customization, and maintain clear ownership of business rules. They should also distinguish between integration that creates genuine operational value and integration that exists only to compensate for poorly aligned software choices.

The Better Question

The platform-versus-best-of-breed discussion is unlikely to end because supply chain organizations have different operating models, investment histories, and strategic priorities.

The more productive question is not, “Which philosophy is correct?”

It is, “Where does standardization create value, and where does specialization create advantage?”

Most large enterprises will continue to operate heterogeneous supply chain environments combining broad platforms, specialist applications, automation technologies, and internally developed systems.

A coherent hybrid architecture can outperform either extreme. But it requires strong governance, realistic integration planning, and a clear understanding of which capabilities truly need to operate as one platform.

The post Best-of-Breed Versus Platform: The Supply Chain Architecture Debate appeared first on Logistics Viewpoints.

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Supply Chain Visibility Is Evolving from Tracking to Intervention

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Series connection: The previous articles established the need for connected decisions and adaptive execution. This installment focuses on the sensing layer: visibility creates value only when an exception is connected to business impact and a governed response. Part 4 turns to the architecture required to support those connections.

Supply chain visibility once meant answering a basic operational question: Where is the shipment?

That question remains important, but it is no longer sufficient.

A modern visibility platform can provide shipment location, estimated arrival times, temperature conditions, route deviations, dwell events, and other operational signals. The harder question is what the company should do with that information.

Visibility is therefore evolving from tracking to intervention.

More Alerts Do Not Necessarily Produce Better Decisions

The first generation of visibility initiatives focused on consolidating data that was previously fragmented across carriers, freight forwarders, emails, spreadsheets, and telephone calls.

That created substantial value. It also created a new problem: alert volume.

An organization may have thousands of shipments in motion and hundreds of deviations on a given day. Most do not require executive attention. Some will resolve themselves. Others may be operationally inconvenient but financially insignificant. A small number may threaten production, revenue, customer service, regulatory compliance, or product integrity.

The challenge is to distinguish the exceptions that matter from the exceptions that merely exist.

FourKites’ February 2026 Loft launch provides a concrete example of the move from alerts to intervention. The platform is designed to combine external network intelligence with internal enterprise systems and preserve the logic behind automated decisions. Descartes’ February 2026 technology showcase similarly highlighted the use of connected logistics data and AI across routing, fleet operations, transportation, and trade processes. The announcement illustrates how visibility is increasingly being embedded in execution workflows rather than treated as a stand-alone tracking layer. These examples point toward business-impact visibility rather than event visibility.

An ETA Is Only the Beginning

An estimated arrival time provides a forecast. It does not provide a decision.

Consider an inbound component projected to arrive a day late. The company may have several options:

Expedite the shipment.

Substitute inventory from another location.

Reschedule production.

Reallocate finished goods.

Renegotiate a customer delivery commitment.

Accept the delay because the business impact is limited.

Selecting among those options requires context that a transportation feed alone may not contain. The system needs information about inventory, production schedules, customer priorities, material dependencies, contractual obligations, transportation costs, and alternative supply.

This is where visibility begins to overlap with planning, execution, and decision intelligence.

Kinaxis’ January 2026 outlook described adaptable supply chains as systems that sense shifts, predict impact, prescribe responses, and execute quickly. InterSystems’ May 2026 data-quality analysis stressed that trusted, harmonized data is essential for diagnosing root causes and supporting faster decisions. Blue Yonder’s February 2026 Orchestrator release focused on helping users understand the business impact of issues and move toward action. The approaches differ, but they share the premise that disruption data becomes more valuable when connected to consequences and response options.

Intervention Requires Prioritization

A mature visibility program should classify exceptions according to consequence, urgency, confidence, and available response options.

A disruption with a low probability of affecting the customer may require only monitoring. A high-confidence disruption affecting a constrained product or strategic account may justify immediate action. A temperature excursion involving regulated or perishable goods may trigger a predefined compliance workflow.

This is a decision-design problem as much as a data problem.

Companies must define which outcomes matter, what thresholds justify intervention, who owns each class of exception, and which actions can be automated. Without that discipline, visibility platforms can become sophisticated notification engines that transfer the burden of interpretation to already overloaded operators.

The objective should be a managed exception queue, not an expanding stream of warnings.

Visibility Must Extend Beyond Transportation

Transportation visibility was a natural starting point because shipment data could be collected from carriers, telematics systems, mobile devices, ocean data providers, and other external sources.

The next step is broader operational visibility.

A late truck may be caused by carrier performance, but its business impact depends on what is inside the truck, where inventory is positioned, whether production has alternatives, and what commitments have been made to customers.

Similarly, a warehouse delay, supplier quality issue, labor shortage, or production constraint may be more important than a transportation event.

End-to-end visibility is not achieved by placing more dots on a map. It requires understanding the relationships among materials, orders, capacities, inventory, suppliers, facilities, and customers.

A Practical Intervention Model

Consider a shipment of critical components that is projected to miss its delivery window by 14 hours.

A basic visibility system identifies the delay.

A more advanced process determines that the receiving plant has only six hours of available inventory, the component is required for a high-priority production sequence, and an alternate location has two days of excess stock. The system can then recommend an inventory transfer, estimate the premium freight cost, show the production risk avoided, and route the recommendation to the appropriate manager.

The underlying value does not come from knowing that the truck is late. It comes from connecting the delay to the operational consequence and identifying a viable response while there is still time to act.

From Decision Support to Controlled Automation

Once an organization can reliably identify material exceptions and evaluate response options, some interventions can be automated.

A low-risk shipment may be rerouted according to approved rules. A customer may receive a revised delivery estimate automatically. Warehouse appointments may be adjusted. An inventory transfer may be proposed for human approval. A planning workflow may be initiated when a supplier disruption crosses a defined threshold.

The progression is likely to occur in stages:

Detect the event.

Explain the likely impact.

Recommend an action.

Execute the action with approval.

Automate repeatable, governed decisions.

Trust will be critical. Users must understand why a recommendation was made, what data supported it, and what constraints were considered. Automation without transparency can create new operational risk.

The Real Measure of Visibility

The success of a visibility platform should not be measured primarily by the number of shipments tracked or alerts generated.

More meaningful measures include disruptions avoided, service failures prevented, expediting costs reduced, manual status inquiries eliminated, and the time required to move from detection to response.

Tracking remains the foundation. Intervention is where the larger economic value emerges.

The visibility market is therefore entering a more demanding phase. The most useful systems will not merely describe the supply chain more accurately. They will help organizations change the outcome while there is still time to act.

The post Supply Chain Visibility Is Evolving from Tracking to Intervention appeared first on Logistics Viewpoints.

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