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Manhattan Associates Momentum 2025: New Horizons
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1 an agoon
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Last week, I attended the Manhattan Associates Flagship US Conference, Momentum 2025. The event, held in sunny Las Vegas, was well attended and featured numerous speakers with innovative ideas. Manhattan Associates shared several announcements, including the appointment of their new president and CEO, Eric Clark. His keynote address highlighted the company’s recent accomplishments, such as the introduction of a new inventory planning solution, substantial investments in research and development, and advancements in artificial intelligence.
During the two-day event, I participated in various sessions covering a range of topics, including Warehouse Management Systems, Labor Management, Agentic AI, and Warehouse Automation. This article outlines my key takeaways from the sessions attended and provides an overall summary of Momentum 2025.
1st Keynote:
Eric Clark, the new president and CEO of Manhattan, emphasized the company’s commitment to innovation, community, and people. He highlighted Manhattan’s unified cloud-native platform, which allows for faster innovation and better customer solutions. Recent achievements include a new inventory planning solution launched in October and significant investments in R&D. The company has also focused on AI integration, with AI agents now available on their platform. Clark discussed the benefits of unification, such as reduced project timelines and improved operational efficiency. “Supply chain unification” was an undertone for many of the sessions during the entire event. He also mentioned the importance of employee engagement and unified distribution planning to enhance productivity and labor balance.
Clark highlighted the depth of talent and tenure within Manhattan, with many employees having over 25 years of experience. He described Manhattan’s platform as cloud-native, API-microservices built on a unified platform, which allows for faster innovation. Clark also discussed the significant forces driving disruption in the industry, including economic nationalism, changes in global trade, and rapid cycles of technological innovation. He explained how Manhattan is committed to providing technology and solutions to help organizations thrive in chaos.
Brian Kinsella, senior vice president, presented updates on supply chain execution unification, highlighting progress and innovation across Manhattan Active Applications. He emphasized the benefits of unification, such as dynamic trailer door assignment and shipment planning optimization. Kinsella shared examples of how unification helps customers respond to real-time changes and improve agility. He also discussed updates in yard management, including a new visual tool for a bird’s eye view of the yard and drag-and-drop functionality for task execution. The presentation underscored Manhattan’s commitment to helping associates do their best and maximize the effectiveness of distribution operations.
The keynote was concise and communicated great confidence despite the current economic uncertainty due to US politics. Chaos is now just a part of the plan, and Manhattan Associates has the tools for its customers to remain steadfast.
The Future of Manhattan Associates Warehouse Management Systems
Warehouse management systems are a core offering of the Manhattan Associates Product Suite. Launched in 2020, it has experienced a hyper-growth trajectory. Currently, Manhattan has 433 live sites and releases quarterly updates every 90 days. The team aims to release 40-45 new features every quarter with a sharp focus on innovation, efficiency, and productivity improvement. Some of the key features released last year include trailer weight balancing, a planning workspace for shipment orchestration, and generative AI for action assistance. Unification was an underlying theme of the entire conference, with benefits such as optimized operations, improved visibility, and enhanced collaboration. The unification of transportation management and warehouse management systems has enhanced appointment scheduling and transportation planning. Their WMS solution now has an “Action Assist” feature, which allows users to ask questions through a chat box. Users can upload their own documents, including standard operating procedures, FAQs, and system diagnostics. Allowing their AI Agent to sit on top and become an expert on all of the materials uploaded and practices learned. This feature allows for associates on the warehouse floor to access information with speed, reducing downtimes in cases of emergency. As updates roll out every quarter, it is fair to assume there will be continuous developments in AI with a focus on reducing travel on the floor and processing time.
Navigating the Future of Warehouse Robotics
Rueben Scriven from Interact Analysis presented his research on warehouse automation, beginning with the impacts of COVID-19 on the warehouse space. Before 2020, warehouse construction was seeing a 50 percent year-over-year growth rate. Post pandemic, the rates declined to 20-21 percent, and in 2022, when the interest rates increased and e-commerce volumes decreased, warehouse construction saw a significant drop. From June 2024, construction rates have increased, but with current economic uncertainty, automation and warehouse construction investments have been hindered. Forecasts show a growth trend with a decline in 2025 and a slow uptick to stronger growth in 2027.
The global market for humanoid robots is estimated to be at $2 trillion, with three scenarios for penetration: optimistic, baseline, and pessimistic. There are a few key areas of barriers to adoption, including regulatory standards, lack of comprehensive insurance, and return on investment. Reubens’ research estimates that by 2032, the baseline scenario anticipates humanoid robots shipped annually, with more than 80 percent deployed in China due to less stringent regulations and national robotic policies.
Warehouse automation software consists of four layers:
Layer
Description
Subordinate Control
Manages the lower-level control of each subsystem to achieve the intended result.
Control
Coordinate automated subsystems’ activities to manage the flow of goods through the warehouse.
Execution Layer
Orchestrates the timing and location of order processing to maximize throughput.
Management Layer
Oversees goods receipts, inventory, and other related tasks.
Automation in warehouses will demand changes in how Warehouse Execution Solutions are constructed and will drive demand for additional WES and WMS products.
Agentic AI Supply Chain
To set the stage, Jeff Beadle, senior director at Manhattan Associates, discussed the evolution of automation evolving into Agentic AI within the context of supply chain management. How did we get from traditional automation to AI automation, and now AI Agents work together in an Agentic AI environment? Not to be a marketing fire hose for AI, but Agentic AI could be a paradigm shifter for how supply chains are managed.
In the session, Jeff laid out the trajectory of traditional automation to AI automation, emphasizing the importance of contextual learning and adaptability. Beadle highlighted the role of agents in decision making, stressing their goal-driven, autonomous nature. He provided examples of agentic AI applications in supply chain tasks, such as shipping label agents and invoice management. Beadle noticed that 50 percent of companies have already deployed agents, and agentic AI is expected to handle variability and disruptions more effectively, enhancing supply chain efficiency. Agentic AI is not just one smart agent, it’s a coordinated network of such intelligent, goal-driven agents that creates a self-managing, self-adapting automation system. Traditional automation differs from AI automation because of the latter’s ability to learn and adapt.
Jeff also spoke about emergent behaviors, which could arise in an AI Agent in isolation, but with Agentic AI, the system adapts over time, learning from outcomes and shifting strategy across agents.
Is this AI Déjà vu? What is different this time?
Intelligence and the ability to make decisions.
How agents reason, control, trust, and govern.
Ensuring agents are transparent, dependable, aligned, and safe.
Integration and interoperability.
What is Next?
In the early days of generative AI, challenges included instability and the lack of reference ability. Since then, Large Language Models have helped develop frameworks, systems, and orchestration to support agentic AI. Technology leaders such as Google, Microsoft, and Amazon must work together in advancing agentic AI. A multi-agent architecture demands comprehensive efforts and investments in improving intelligence and decision-making. Agentic AI will enhance existing systems and processes, enabling faster and more reliable operations. Agentic AI can also help manage the promised chaos that recent years have brought to supply chains and the global economy.
Final Takeaways
Since 2020, disruptions in global supply chain operations have become consistent. Solutions driven by generative AI are increasingly in demand from clients, and AI agents are emerging as the next frontier of development in this field. Manhattan Associates emphasized the advantages of unifying supply chains, highlighting the benefits of cooperation, transparency, and agility. Warehouse management systems are evolving rapidly, with Manhattan releasing new features every quarter. As automation within warehouses increases, software will need to adapt to the anticipated surge in new warehouse construction projected for 2027. Momentum 2025 successfully highlighted an extensive range of innovative advancements occurring within the supply chain and AI sectors.
The post Manhattan Associates Momentum 2025: New Horizons appeared first on Logistics Viewpoints.
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The Systems-Engineered Logistics Operation: From Transformation Projects to Continuous Design
Published
17 heures agoon
3 novembre 2026By
For years, logistics transformation has been organized as a succession of projects. Implement the platform. Build the control tower. Automate the facility. Add the AI layer. The problem is that logistics no longer changes on a project cadence.
That environment is disappearing. The future logistics will need to be designed continuously. The Autonomous Logistics Network is one expression of this end state, but reaching it requires continuous design rather than a one-time transformation project.
Stop Thinking in Technology Stacks
Modern logistics networks are becoming integrated combinations of physical assets, software, data, optimization, AI, robotics, people, partners, and automated decisions. Calling this a technology stack understates what is happening.
It is an operating system. The important design questions are no longer confined to which applications a company owns. Leaders have to consider how decisions flow, how data maintain continuity across systems, how automation interacts with people, how models are governed, how exceptions escalate, and how the organization behaves when components fail.
That is systems engineering territory. The companies that manage this architecture deliberately will have an advantage over those that continue adding capabilities one project at a time.
Intelligence Is Moving to the Point of Action
Logistics technology is moving from systems of record toward systems of decision. Traditional applications captured transactions and supported workflows. Analytical systems added prediction and optimization. The emerging layer increasingly combines real-time signals, AI, optimization, agents, and execution connectivity.
The result is intelligence closer to the point of action. A shipment delay can be identified, its impact evaluated, alternatives generated, and a response executed with limited human intervention. Transportation systems can continuously re-evaluate routes, capacity, and exceptions instead of waiting for manual replanning. Warehouse and yard systems can adjust priorities as conditions change.
This will make logistics faster. It will also make architecture and governance more consequential.
When software only reported information, a bad output could be ignored. When software acts, the operating envelope matters.
Human Work Moves Up the Decision Stack
More automation does not eliminate the human role. It changes it.
People will spend less time collecting information, reconciling spreadsheets, monitoring routine transactions, and making repetitive bounded decisions. They will spend more time dealing with novel exceptions, cross-functional tradeoffs, strategic choices, carrier and customer relationships, system design, and governance.
That is a better use of human capability. It is also a harder job.
The future planner, transportation manager, warehouse leader, or logistics executive will need to understand not only operations but the automated systems influencing operations. They will need to know when to trust a recommendation, when to challenge it, and how a decision in one part of the system affects another. Logistics expertise will become more architectural.
Continuous Design Requires Continuous Validation
If the system changes continuously, validation must become continuous as well.
AI models drift. Business priorities change. automation rules evolve. New interfaces are added. Local process changes accumulate. External conditions move.
The organization cannot wait for the next transformation program to determine whether the operating system still meets its requirements. Performance, model behavior, exception patterns, overrides, decision latency, data quality, and failure modes will need ongoing monitoring.
This creates a closed lifecycle: design, deploy, observe, validate, improve, and redesign. Transformation becomes less of an event and more of a management discipline.
Resilience Becomes an Architectural Property
The future of resilience is also likely to move beyond static buffers. Inventory and redundancy will remain important, but digital systems will make logistics more capable of sensing, simulating, and responding dynamically.
A disruption can trigger scenario analysis. A digital twin can estimate consequences. Optimization can evaluate alternatives. AI can interpret unstructured signals. Automated decision systems can act inside approved boundaries.
This does not eliminate the need for physical resilience. It allows physical resilience and decision resilience to work together.
The strongest logistics networks will not simply carry more protection. They will understand their dependencies and reconfigure faster when conditions change.
Architecture Becomes a Competitive Capability
For years, companies differentiated logistics through network scale, facility and transportation assets, carrier leverage, operational excellence, service design, and technology investment. Architecture is becoming another source of advantage.
Two companies may use similar software and still achieve very different results because one has better process integration, clearer decision rights, stronger data, more effective automation boundaries, better failure recovery, and tighter governance. The advantage does not come from owning the component. It comes from how the components have been engineered to work together.
Logistics Management Becomes Systems Management
That may be the larger lesson of this series. Logistics networks are already systems of systems. The technology is making them more connected, more autonomous, and more adaptive. That complexity cannot be managed indefinitely through functional optimization and periodic implementation projects.
The discipline has to evolve.
Define requirements before selecting solutions. Design the operating model. Architect processes, data, and decisions together. Engineer technology into the system rather than around it. Validate the outcome. Govern change. Design for failure. Improve continuously.
The competitive advantage will not come from owning the same AI, automation, TMS, WMS, visibility, and execution technologies everybody else can buy. It will come from how coherently those components have been engineered to work together. The future of logistics management is not simply more digital, more autonomous, or more intelligent. It is more engineered.
Related Logistics Viewpoints research
Systems Engineering in Logistics
The New Architecture of Logistics
2026 Supply Chain Decision Intelligence Market Map
Digital Transformation in Logistics
Previous in this series: Design for Failure: Resilience, Risk, and Failure Modes
Request the Systems Engineering in Logistics Client Edition
If your organization is evaluating a logistics transformation, technology strategy, automation program, or operating-model redesign, I would be glad to provide the complete client edition and discuss how the framework applies to your priorities, constraints, and operating environment.
The post The Systems-Engineered Logistics Operation: From Transformation Projects to Continuous Design appeared first on Logistics Viewpoints.
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Walmart and Symbotic: When Warehouse Automation Becomes a Network Strategy
Published
17 heures agoon
3 novembre 2026By
Warehouse automation has traditionally been discussed one facility at a time. A retailer installs an automated storage system, deploys mobile robots, adds robotic picking, or upgrades sortation. The business case is then measured against improvements within that particular building. Walmart and Symbotic are beginning to challenge that way of thinking.
On October 29, Walmart and Symbotic announced an expanded commercial agreement that will bring additional automation capabilities to 25 U.S. regional distribution centers. The agreement includes an initial commitment of approximately $6 billion, covering work over several years and multiple locations. Walmart says the initiative is intended to support upstream e-commerce inventory management, increase storage capacity, and improve the movement of products through its supply chain. Those numbers make the announcement noteworthy. But the more interesting story is what the scale of the commitment says about the next phase of warehouse automation.
From an Automation Project to an Operating Model
For years, warehouse automation investments were frequently justified around specific bottlenecks: reduced picker travel, increase storage density, improve sortation throughput, or offset labor requirements. Those are still important objectives. But Walmart is evaluating automation against something larger: the performance of an interconnected distribution network supporting stores, pickup and home delivery.
Rob Montgomery, executive vice president for Walmart U.S. Supply Chain Operations, tied the expanded agreement to improving service, growing capacity, simplifying work for associates and lowering costs. The company also expects the expansion to support broader assortment, greater speed and more reliable replenishment. That distinction matters.
Warehouse automation increasingly needs to be evaluated not simply by asking, “How much faster can this facility pick?” but by asking, “What does this investment change across the supply chain?” Does additional storage capacity improve inventory positioning? Does automation enable later ordering cutoffs? Can replenishment become more predictable? Can the same technology architecture be repeated across multiple facilities without redesigning the operation every time? Those questions take warehouse automation discussions much closer to business strategy.
Scale Is Becoming Part of the Business Case
The Walmart-Symbotic relationship is particularly interesting because this is not a new pilot. Reuters reported that Symbotic has been helping automate Walmart’s supply chain since 2017, while the latest agreement extends automation to another 25 regional distribution centers. There is another layer to the expansion as well. Supply Chain Dive reported that Walmart committed an additional $125 million toward research and development of racking technology and related picking, process-flow and inventory-management capabilities. That is important because it suggests the competitive discussion is moving beyond individual pieces of robotic hardware. Warehouse automation is increasingly about how storage, picking, inventory, material movement and software operate together.
Symbotic’s current portfolio illustrates that evolution. The company says its integrated offering includes BreakPack for each-picking and SymMicro for e-commerce micro-fulfillment, supported by proprietary software that uses AI to orchestrate product movement. The question for warehouse operators, therefore, becomes less about which robot performs an individual task and more about how multiple automation layers combine into a repeatable operating system.
Walmart Is Not the Only Signal
Developments elsewhere reinforce the same trend. Amazon reported in 2026 that it has deployed more than one million robots across its operations network. Its systems now span inventory handling, mobile robotics, robotic arms and packaging automation. The company also says its Sequoia system can identify and store inventory up to 75 percent faster at fulfillment centers.
Meanwhile, DHL Supply Chain and Locus Robotics reached another useful measure of scale in 2026: one billion warehouse picks using Locus AMRs. Locus says thousands of its robots now operate across more than 40 DHL-managed sites worldwide. These examples are different applications with different economics. That is precisely the point. The warehouse automation market is moving beyond the question of whether robotics can work. Leading operators are increasingly confronting the harder questions of where automation should be deployed, how quickly it can scale, how well it integrates with existing operations, and whether benefits survive replication across a network.
The Metrics That Matter After Go-Live
The risk in covering a $6 billion automation agreement is treating announced spending as though it were demonstrated return. It is not. The more valuable story will develop as the systems go live. The measures worth watching include throughput, storage utilization, replenishment performance, labor productivity, system availability, fulfillment speed, implementation cost and the ability to maintain performance during demand peaks. That distinction should matter to technology buyers. A compelling demonstration can show what automation can do. A network-scale deployment begins to show whether the technology can generate similar value repeatedly under different facility and operating conditions. For Walmart, that makes the 25 distribution centers as important as the $6 billion headline.
Takeaway
The next chapter of warehouse automation will not be defined simply by more robots. It will be defined by whether operators can turn automation into a repeatable, measurable and scalable operating capability.
Walmart’s expanded relationship with Symbotic provides an unusually large test of that idea. The announced objectives are ambitious: more capacity, faster product movement, better replenishment, broader assortment, simpler work and lower costs. Now comes the more important part: measuring what changes when those systems are operating across the network. For other warehouse operators considering automation, that may ultimately be the most useful lesson from Walmart. Do not evaluate the robot alone. Evaluate what the automation changes in the economics and performance of the supply chain around it.
The post Walmart and Symbotic: When Warehouse Automation Becomes a Network Strategy appeared first on Logistics Viewpoints.
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Walmart and Symbotic: When Warehouse Automation Becomes a Network Strategy
Published
17 heures agoon
3 novembre 2026By
Warehouse automation has traditionally been discussed one facility at a time. A retailer installs an automated storage system, deploys mobile robots, adds robotic picking, or upgrades sortation. The business case is then measured against improvements within that particular building. Walmart and Symbotic are beginning to challenge that way of thinking.
On October 29, Walmart and Symbotic announced an expanded commercial agreement that will bring additional automation capabilities to 25 U.S. regional distribution centers. The agreement includes an initial commitment of approximately $6 billion, covering work over several years and multiple locations. Walmart says the initiative is intended to support upstream e-commerce inventory management, increase storage capacity, and improve the movement of products through its supply chain. Those numbers make the announcement noteworthy. But the more interesting story is what the scale of the commitment says about the next phase of warehouse automation.
From an Automation Project to an Operating Model
For years, warehouse automation investments were frequently justified around specific bottlenecks: reduced picker travel, increase storage density, improve sortation throughput, or offset labor requirements. Those are still important objectives. But Walmart is evaluating automation against something larger: the performance of an interconnected distribution network supporting stores, pickup and home delivery.
Rob Montgomery, executive vice president for Walmart U.S. Supply Chain Operations, tied the expanded agreement to improving service, growing capacity, simplifying work for associates and lowering costs. The company also expects the expansion to support broader assortment, greater speed and more reliable replenishment. That distinction matters.
Warehouse automation increasingly needs to be evaluated not simply by asking, “How much faster can this facility pick?” but by asking, “What does this investment change across the supply chain?” Does additional storage capacity improve inventory positioning? Does automation enable later ordering cutoffs? Can replenishment become more predictable? Can the same technology architecture be repeated across multiple facilities without redesigning the operation every time? Those questions take warehouse automation discussions much closer to business strategy.
Scale Is Becoming Part of the Business Case
The Walmart-Symbotic relationship is particularly interesting because this is not a new pilot. Reuters reported that Symbotic has been helping automate Walmart’s supply chain since 2017, while the latest agreement extends automation to another 25 regional distribution centers. There is another layer to the expansion as well. Supply Chain Dive reported that Walmart committed an additional $125 million toward research and development of racking technology and related picking, process-flow and inventory-management capabilities. That is important because it suggests the competitive discussion is moving beyond individual pieces of robotic hardware. Warehouse automation is increasingly about how storage, picking, inventory, material movement and software operate together.
Symbotic’s current portfolio illustrates that evolution. The company says its integrated offering includes BreakPack for each-picking and SymMicro for e-commerce micro-fulfillment, supported by proprietary software that uses AI to orchestrate product movement. The question for warehouse operators, therefore, becomes less about which robot performs an individual task and more about how multiple automation layers combine into a repeatable operating system.
Walmart Is Not the Only Signal
Developments elsewhere reinforce the same trend. Amazon reported in 2026 that it has deployed more than one million robots across its operations network. Its systems now span inventory handling, mobile robotics, robotic arms and packaging automation. The company also says its Sequoia system can identify and store inventory up to 75 percent faster at fulfillment centers.
Meanwhile, DHL Supply Chain and Locus Robotics reached another useful measure of scale in 2026: one billion warehouse picks using Locus AMRs. Locus says thousands of its robots now operate across more than 40 DHL-managed sites worldwide. These examples are different applications with different economics. That is precisely the point. The warehouse automation market is moving beyond the question of whether robotics can work. Leading operators are increasingly confronting the harder questions of where automation should be deployed, how quickly it can scale, how well it integrates with existing operations, and whether benefits survive replication across a network.
The Metrics That Matter After Go-Live
The risk in covering a $6 billion automation agreement is treating announced spending as though it were demonstrated return. It is not. The more valuable story will develop as the systems go live. The measures worth watching include throughput, storage utilization, replenishment performance, labor productivity, system availability, fulfillment speed, implementation cost and the ability to maintain performance during demand peaks. That distinction should matter to technology buyers. A compelling demonstration can show what automation can do. A network-scale deployment begins to show whether the technology can generate similar value repeatedly under different facility and operating conditions. For Walmart, that makes the 25 distribution centers as important as the $6 billion headline.
Takeaway
The next chapter of warehouse automation will not be defined simply by more robots. It will be defined by whether operators can turn automation into a repeatable, measurable and scalable operating capability.
Walmart’s expanded relationship with Symbotic provides an unusually large test of that idea. The announced objectives are ambitious: more capacity, faster product movement, better replenishment, broader assortment, simpler work and lower costs. Now comes the more important part: measuring what changes when those systems are operating across the network. For other warehouse operators considering automation, that may ultimately be the most useful lesson from Walmart. Do not evaluate the robot alone. Evaluate what the automation changes in the economics and performance of the supply chain around it.
The post Walmart and Symbotic: When Warehouse Automation Becomes a Network Strategy appeared first on Logistics Viewpoints.
The Systems-Engineered Logistics Operation: From Transformation Projects to Continuous Design
Walmart and Symbotic: When Warehouse Automation Becomes a Network Strategy
Walmart and Symbotic: When Warehouse Automation Becomes a Network Strategy
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