Non classé
How Good is Your Logistics Service Provider?
Published
2 ans agoon
By
Amplifying the shipper’s voice and giving some power back to the companies actually paying for logistics services – that is the core reason why the Shippers’ Council was formed in in 2020. An interest group of the Singapore-based Logistics & Supply Chain Management Society (LSCMS), the Shippers’ Council is a professional association that counts members from organizations with a vested interest in logistics, including end users, technology and service providers, government and academia. Other sub-groups of LSCMS include LogiSYM, a leading event platform in the Asia region for the dissemination and sharing of trends and best practices in logistics, and the CargoNOW industry news website and magazine.
The term “shipper” can sometimes cause confusion, as it is often understood by the layman to be the entity that physically ships the goods from origin to destination. But in the context of the Shippers’ Council, the shipper is the cargo owner (or BCO – beneficial cargo owner), usually a manufacturer, who contracts with a logistics service provider (LSP), which, in the Council’s definition, can be a transportation (land, sea, air) company, an express company, a forwarder, or a full-fledged 3PL.
Knowledge Sharing
Since its launch in 2020, the Shippers’ Council has grown its membership to 93 represented companies. While almost all are based in Singapore, they are multinationals with Asia wide responsibility, such as Schneider Electric, Western Digital, Decathlon, Karcher and VF Corp. As evidenced by a very active Whatsapp group, the knowledge sharing element of the Council is highly valued by the membership. For example, that sudden increase in warehousing charges from my LSP – is anyone else seeing that? Or I am evaluating a new global trade management software provider – anyone else had good/bad experience with them? As well as online, physical interaction between members is also enabled through organized events throughout the year as well as a major meeting at the LogiSYM Asia Pacific conference in Singapore.
Shippers’ Council meeting at LogiSYM Asia Pacific 2024 in Singapore.
The KPI
Harnessing the collective experience of shippers in a more formal way is the KPI, a benchmarking survey for evaluating the performance of logistics service providers. The survey is open to all shippers, not just those on the Shippers’ Council, with the qualification that they must spend at least US$1 million a year with an LSP in order to grade their performance.
The set of 20 questions, filled in via a Google Form, elicits information on shipment types, transport modes, routes, and then on a five-point scale (1 to 5), the Execution performance of the LSP – on-time delivery, billing accuracy, above/below market rates, etc., and the Value provided by the LSP – understanding of business needs, analytics, exception alerts, visibility, etc.
The “ideal” LSP ranks highly on both Execution and Value, and this is the sweet spot LSPs should aspire to. However, it is also possible to execute well but not provide good value, and vice versa, which signals the need for attention and room for improvement. And of course, an LSP judged to execute poorly and deliver low value service is clearly not satisfying its shipper client.
Sample questions from the KPI survey
Rankings and Results
Results from previous surveys throw up interesting nuggets of information on shippers’ preferences. For example, for all the talk about the importance of sustainable practices and the provision of digital solutions, it is pricing that is paramount in shippers’ minds when evaluating their shipper’s performance, with LSPs offering competitive rates ranking higher than their peers. Seemingly then, shippers are quite happy to get into discussions about sustainability and digitalization but far less keen to want to pay for it.
At the industry aggregate level, shippers from the life sciences and consumer sectors appear to be the most unhappy with the service from their LSPs, which score lower on Execution and Value than counterparts in High Technology and Industrial. Taken another way, this could also mean that shippers in these sectors are more demanding and have higher expectations of their providers.
For LSPs catering to ocean freight, the KPI survey reveals superior execution performance of pure-play shipping lines versus ocean forwarders (NVOCCs) but inferior value provision. This is most likely because the shipping lines have closer control of the transportation element, but forwarders can better assist shippers in aspects such as trade compliance requirements and also offer more extensive technology solutions for e.g. shipment tracking and reporting.
An Index to Excellence
Providing a level of measured visibility on logistics service provider performance is an important step towards increasing operational excellence. An LSP that executes well and offers superior value will make shipper supply chain operations more effective as well as efficient. An LSP that scores highly on the KPI Index is more likely to be retained by the shipper. For one that does not, there is the opportunity to initiate a call to action to improve performance where it is identified to be lacking.
While the LSP benchmarking survey has mostly been restricted to Asia based respondents, the Shippers’ Council is keen for it to go global. As such, readers of Logistics Viewpoints who qualify in terms of being a shipper that contracts at least $1 million a year with one or more of their LSPs are encouraged to participate in the latest survey, which closes at the end of January 2025
All respondents will receive a free copy of the survey findings, which are independently analyzed and collated by a local academic institution. Individual responses will remain confidential. You can find the survey link here. Your contribution to advancing logistics excellence is appreciated.
The post How Good is Your Logistics Service Provider? appeared first on Logistics Viewpoints.
You may like
Non classé
The Boundary Between Software and the Physical Supply Chain Is Disappearing
Published
4 heures agoon
22 septembre 2026By
The New Logistics Advantage — Part 3 of 9
The old distinction between information technology and physical logistics is becoming harder to maintain. Software once sat above the operation: it planned, recorded, scheduled, and reported what happened in warehouses and transportation networks. Increasingly, computation is moving into the assets and processes themselves.
Warehouses now combine execution software with robotics, automated storage, machine vision, sensors, controls, and increasingly intelligent orchestration. Transportation networks are becoming more connected through vehicles, devices, infrastructure, telematics, and V2X concepts. Digital twins create dynamic representations of physical systems. AI interprets the resulting state and helps coordinate response.
This is not simply digitization. It is the formation of a cyber-physical logistics system in which the quality of the digital model increasingly determines how effectively the physical network can be controlled.
The Physical Network Is Becoming Machine-Readable
A physical system can be optimized more effectively when its state can be observed. Historically, logistics applications often inferred physical reality from transactional milestones. An order was assumed picked because a scan was recorded. A truck was considered in transit because a carrier sent a status message. A storage location was available because the WMS believed it was available.
As sensing becomes more granular, those proxies improve. The Autonomous Mobile Robots executive summary and Automated Storage and Retrieval Systems executive summary illustrate how equipment and software are becoming inseparable in modern fulfillment. AMRs report location and task state. AS/RS systems expose inventory and equipment state. Machine controls generate events continuously.
The consequence is larger than better dashboards. Once the physical operation becomes observable at a finer level, the organization can reason about flow, congestion, capacity, exceptions, and constraints closer to real time.
Software Becomes the Coordination Layer
This does not diminish the importance of the WMS. It increases it. The WMS executive summary shows why the category remains foundational: inventory, labor, workflows, receiving, replenishment, picking, and execution state still need an authoritative control layer.
What changes is the surrounding architecture. A modern warehouse may include conventional labor, AMRs, AS/RS, conveyor, robotics, parcel systems, yard operations, order management, and transportation interfaces. Each technology can perform well in isolation while the facility still underperforms because release logic, labor, dock capacity, automation, and carrier timing are not coordinated. The 2026 WMS Market Map is useful in this context because buyers increasingly need to evaluate providers not only on functional depth but also on extensibility, automation connectivity, data, intelligence, and fit with a broader execution architecture.
A useful test is whether new automation reduces operating latency or simply moves it. If a robot can move a tote in seconds but waits because upstream priorities are stale, the bottleneck has shifted from motion to decision. If automated storage increases density but replenishment logic cannot anticipate demand, physical capital is being constrained by digital coordination.
Transportation Is Following the Same Path
Transportation is becoming more computational as well. Connected vehicles, telematics, real-time location, digital freight networks, appointment systems, roadside infrastructure, and other signals create a denser picture of network state. The Connected Vehicles and V2X research extends the concept toward communication among vehicles, infrastructure, devices, and logistics platforms.
The important point is not that every truck becomes autonomous. It is that transportation becomes increasingly observable and coordinateable. A late arrival can inform dock planning before the truck reaches the facility. A weather or traffic event can affect route choice, customer promise, labor timing, or inventory allocation. A connected transportation system can become part of the same decision environment as the warehouse rather than a separate external process.
This is where the conventional transportation-versus-warehouse boundary starts to look artificial. A trailer waiting at a gate, a dock door waiting for labor, and inventory waiting for outbound capacity are all expressions of the same underlying problem: physical flow is being governed by decisions made across disconnected systems.
Digital Twins Turn Observation Into Experimentation
More observable operations create the foundation for richer digital representations. A digital twin moves the organization beyond monitoring toward simulation: what happens if inbound flow is delayed, a storage zone becomes constrained, a carrier rejects a load, labor availability changes, or order mix shifts?
That capability matters because the next stage of logistics optimization is not simply finding a mathematically better answer. It is understanding whether an answer remains feasible inside a physical system with bottlenecks, queues, capacity limits, equipment constraints, and human variability. A useful executive model has four layers: the physical layer of vehicles, facilities, inventory, automation, labor, and infrastructure; an observation layer of sensors, scans, telematics, and events; a decision layer of planning, optimization, AI, and simulation; and an execution layer of WMS, TMS, automation controls, workflows, and human action. Systems Engineering in Logistics is ultimately about designing those layers together rather than modernizing them independently.
The Executive Implication
Automation strategy should therefore be evaluated as architecture, not equipment procurement. Leaders should ask what operating state the enterprise will be able to observe, what decisions that new information enables, how decisions will reach execution, and whether the resulting system becomes easier or harder to manage as automation expands.
The strongest business case may come not from the isolated productivity of a new machine, sensor, or application but from the closed loop it completes. Better state information improves decisions. Better decisions improve coordination. Better coordination raises the productivity of physical assets already in place.
The boundary between software and the physical supply chain is disappearing because logistics is becoming a continuously sensed, modeled, decided, and executed system. The value will come from how tightly that loop is engineered, not from any single layer.
Explore the Related Logistics Viewpoints Research
AMR Executive Summary
AS/RS Executive Summary
WMS Executive Summary
2026 WMS Market Map
V2X and Digital Twins White Papers
Systems Engineering in Logistics
The New Architecture of Logistics
The post The Boundary Between Software and the Physical Supply Chain Is Disappearing appeared first on Logistics Viewpoints.
Non classé
Blue Yonder Shows the Value of Connecting Planning and Execution
Published
6 heures agoon
22 septembre 2026By
Blue Yonder’s position in supply chain software is increasingly defined by breadth. The company combines planning, transportation, warehousing, visibility, optimization, and decision intelligence within a common platform strategy, giving it a footprint that reaches from longer-horizon planning into day-to-day logistics execution.
That breadth matters because the dividing line between planning and execution continues to weaken. A useful decision intelligence layer cannot stop at identifying a demand shift, inventory imbalance, transportation delay, or warehouse constraint. The greater value comes when the system can understand the operational context, evaluate alternatives, and move an approved response into the systems where work is actually performed. Blue Yonder’s platform direction is built around reducing that distance between signal, decision, and action.
The company’s strengths are most visible in complex, multi-echelon environments where planning decisions interact continuously with transportation, fulfillment, and warehouse execution. Its combination of optimization, real-time visibility, multi-enterprise connectivity, and increasingly AI-driven workflows also illustrates why large supply chain suites are being evaluated less as collections of modules and more as operating architectures.
The tradeoff is familiar. Breadth can introduce implementation complexity, governance requirements, and a larger transformation footprint. The strategic question for buyers is therefore not simply how many capabilities reside on the platform, but whether those capabilities can be deployed in a way that materially improves decision velocity without creating unnecessary operational complexity.
That makes Blue Yonder especially useful to watch across several parts of the market. Logistics Viewpoints includes the company in its Supply Chain Decision Intelligence MarketMap, Transportation Management Systems MarketMap, Autonomous Exception Management MarketMap, and Warehouse Management Systems MarketMap, providing four different lenses on how the platform competes across intelligence and execution.
The post Blue Yonder Shows the Value of Connecting Planning and Execution appeared first on Logistics Viewpoints.
Non classé
Germany’s Machinery Slump Is a Warning for Industrial Supply Chains
Published
8 heures agoon
22 septembre 2026By
Germany’s manufacturing numbers look better until you examine what is actually generating them.
Real manufacturing orders increased 2.5 percent in July compared with June, according to Germany’s Federal Statistical Office. But remove large-scale orders and the direction reverses: orders fell 1.4 percent. The difference is extraordinary. Orders in “other transport equipment” — aircraft, ships, trains, and military vehicles — jumped 126.4 percent in a single month, while automotive orders fell 12.5 percent.
That is not a broad industrial recovery. It is a widening divergence inside one of the world’s most important manufacturing ecosystems.
For supply-chain executives, the more important question is not whether German manufacturing is rising or falling in aggregate. It is what happens to the supplier network while different parts of that industrial base move in opposite directions.
Germany may increasingly be experiencing two industrial cycles at once: a downturn across portions of its legacy manufacturing base and a reallocation of investment and capacity toward aerospace, defense, rail, and other capital-intensive sectors.
The supply chain that emerges from that adjustment may not be the same one that entered it.
Machinery Is More Than Another Industrial Indicator
The machinery sector deserves particular attention because capital-equipment demand tells us something about what manufacturers believe will happen next.
Companies buy machine tools, automation equipment, robotics, material-handling systems, production lines, and other capital equipment when they expect future production to justify those investments. When confidence weakens, many of those expenditures can be postponed. Existing machines run longer. Maintenance spending rises. Automation programs get stretched over additional budget cycles. Suppliers reduce inventories and labor while trying to preserve cash.
Germany’s mechanical and plant engineering sector is now experiencing that pressure directly. VDMA expects real machinery and equipment production to decline 2 percent in 2026, which would mark a fourth consecutive annual decline. Production during the first seven months of the year was already 4.1 percent below the comparable period in 2025.
Yet the same data contain the beginnings of a different story.
Price-adjusted machinery orders increased 5 percent during those first seven months, according to VDMA, with orders from countries outside the eurozone rising 14 percent. VDMA consequently expects real production to grow 3 percent in 2027.
That gap between current production and improving orders may be one of the most consequential signals in the data.
An industrial downturn forces companies to remove cost and capacity. A recovery forces them to restore it. Those processes are not symmetrical. A production line can be idled relatively quickly, but rehiring skilled workers, qualifying suppliers, restoring inventories, increasing component output, and recommissioning capacity can take considerably longer.
This is where an ordinary cyclical decline can become a supply-chain problem.
The Capacity Destruction Paradox
Every company in a downturn has an incentive to make rational decisions for itself. Reduce inventory. Delay capital spending. Consolidate suppliers. Close an underutilized facility. Eliminate marginal capacity. Extend payment terms. Lower headcount.
Collectively, however, those decisions can remove precisely the industrial capacity the network will need when demand returns.
That creates what I would call the capacity destruction paradox: the actions that help individual companies survive the bottom of a cycle can make the overall supply chain less capable of responding to the next upcycle.
Machinery suppliers are particularly exposed to this dynamic because their products sit upstream of future manufacturing capacity. Weak machinery demand does not just reflect weak current production; prolonged weakness can influence how much production capacity exists several years from now.
If machinery orders continue strengthening while production remains depressed, manufacturers will eventually have to convert those orders into actual equipment. At that point, the constraint may no longer be demand. It may be whether the industrial ecosystem retained enough skilled labor, component capacity, working capital, and supplier depth to respond.
Headline German Data Mask the Divergence
Germany’s broader manufacturing statistics reinforce the point.
The real stock of manufacturing orders increased 1.5 percent in July from June and stood 10.9 percent above July 2025. The backlog reached a new record, with a theoretical production range of nine months.
But Destatis explicitly attributes much of that record to other transport equipment, where aircraft, ships, trains, and military vehicles involve unusually large orders and long production cycles.
Without that sector, Germany’s manufacturing backlog remains well below its historic peak.
The internal differences are striking:
Other transport equipment backlogs increased 3.9 percent in July.
Machinery backlogs increased 0.8 percent.
Automotive backlogs fell 1.7 percent.
Industrial production declined 1.1 percent.
So there is no single German manufacturing cycle.
There are industries accumulating multiyear order books, industries beginning to see export orders improve, and industries still contracting. A shipyard working through years of orders has a completely different supply-chain problem from an automotive supplier operating with weak utilization and deteriorating access to capital.
The averages hide those differences. Supply chains do not operate on averages.
Automotive Is Where the Network Effect Gets Dangerous
Germany’s automotive sector illustrates why this matters beyond Germany.
An automotive OEM does not operate as an isolated manufacturer. Every assembly plant sits above multiple tiers of metals companies, electronics suppliers, semiconductor manufacturers, plastics companies, machine builders, automation providers, logistics companies, warehouses, tooling specialists, and highly specialized component manufacturers.
Volkswagen alone reports more than 63,000 direct supplier locations across 93 countries. That is only the visible first layer of an enormous network. Beneath those direct relationships are Tier 2, Tier 3, and still deeper suppliers that may serve multiple Tier 1 companies simultaneously.
That is where conventional supplier-risk analysis can become misleading.
The financially largest supplier is not necessarily the operationally most important supplier. A small Tier 3 company producing a specialized casting, sensor component, chemical formulation, tooling process, connector, or machine part can occupy a disproportionately important position in several bills of material.
Multiple Tier 1 suppliers may even depend upon the same sub-tier producer without the OEM having complete visibility into that concentration.
If that supplier exits the market during a prolonged downturn, the problem cannot necessarily be solved by issuing another purchase order.
The capability may have disappeared with it.
Financial Stress Can Become Operational Stress
The pressure on the European automotive supplier base is already visible.
Roland Berger’s 2026 automotive SME study notes that the German automotive industry has shed approximately 100,000 jobs since 2019. The study also describes tighter bank lending to automotive SMEs as lenders reassess industry risk, while almost 95 percent of surveyed suppliers expect significant consolidation during the next five years.
Consolidation by itself is not necessarily bad. Stronger suppliers can acquire weaker companies, eliminate redundant capacity, introduce capital, and create more competitive operations.
But consolidation also changes supply-network topology.
Two previously independent sources can suddenly become one corporate entity. Production can be rationalized into a single plant. Tooling can be relocated. Regional redundancy can disappear. A supplier acquired primarily for technology may discontinue lower-volume products that remain operationally important to existing customers.
For procurement organizations, that means supplier financial health cannot be separated from supply-network design.
Companies need to understand not just who supplies them, but which upstream facilities, processes, tools, materials, and sub-tier companies several of their suppliers have in common.
The risk is concentration that remains invisible until something fails.
Germany May Be Running Two Industrial Cycles at Once
This is why the debate over whether Germany is “deindustrializing” can obscure a more useful supply-chain question.
Industrial capability is not simply disappearing or expanding. It is being reallocated.
Aerospace, shipbuilding, rail, defense, automotive, machinery, chemicals, and other industrial sectors are experiencing very different demand environments. Capital, labor, engineering talent, supplier capacity, and logistics resources will follow those differences over time.
The result could be a German industrial network with a materially different shape.
Some capabilities will shrink. Others will expand. Some suppliers will consolidate. Some production will migrate geographically. Some companies will redirect capacity toward markets with stronger growth or more attractive economics. And some specialized capabilities may disappear because there was insufficient demand to support them through the trough.
For supply-chain leaders, that restructuring matters more than the semantic argument over what to call it.
What I Would Watch Next
The next several quarters should be evaluated through four connected indicators: machinery orders, actual industrial production, capacity utilization, and supplier financial health.
If machinery orders continue improving while production remains weak, a future production recovery may be forming beneath the current data. If utilization subsequently begins rising, pressure will migrate toward labor, components, working capital, logistics capacity, and lead times.
But there is another possibility.
Supplier consolidation and capacity reductions could move faster than demand recovery. In that case, manufacturers may enter the next growth cycle with a smaller and more concentrated supply network than the one they had before the downturn.
That is when yesterday’s excess capacity becomes tomorrow’s bottleneck.
For procurement and supply-chain organizations, the implication is straightforward. This is the time to:
map critical n-tier dependencies;
identify specialized capabilities that would be difficult to replace;
monitor financially vulnerable suppliers;
understand where apparent dual sourcing ultimately converges on a common upstream node; and
determine which pieces of the network deserve protection even when current volumes do not appear to justify it.
Germany’s industrial numbers are therefore telling us something more important than whether manufacturing grew or contracted in a particular month.
They are showing an industrial network being reconfigured in real time.
The companies that understand where capacity is disappearing — before demand returns — will be in a much better position when the cycle turns.
The post Germany’s Machinery Slump Is a Warning for Industrial Supply Chains appeared first on Logistics Viewpoints.
The Boundary Between Software and the Physical Supply Chain Is Disappearing
Blue Yonder Shows the Value of Connecting Planning and Execution
Germany’s Machinery Slump Is a Warning for Industrial Supply Chains
Freightos Global Freight Outlook – September 2026
Container rates jump another $1k/FEU – but is demand peaking? – July 8, 2026 Update
Walmart and the New Supply Chain Reality: AI, Automation, and Resilience
Trending
- Non classé3 semaines ago
Freightos Global Freight Outlook – September 2026
- Non classé3 mois ago
Container rates jump another $1k/FEU – but is demand peaking? – July 8, 2026 Update
-
Non classé2 ans agoWalmart and the New Supply Chain Reality: AI, Automation, and Resilience
-
Non classé5 mois agoWhy Sulfuric Acid Is Emerging as a Supply Chain Constraint in Copper
- Non classé4 mois ago
Container rates starting to spike on peak season rush – June 2, 2026 Update
- Non classé1 an ago
13 Books Logistics And Supply Chain Experts Need To Read
- Non classé11 mois ago
Ex-Asia ocean rates climb on GRIs, despite slowing demand – October 22, 2025 Update
- Non classé3 mois ago
LCL Shipping Cost Calculator: Calculate Air and Sea Shipping Freight Rates
