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Meta and Standard Chartered Signal AI’s Next Phase: Operating Model Redesign
Published
3 mois agoon
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Recent moves by Meta and Standard Chartered show that AI is no longer just a productivity tool. It is becoming a structural force reshaping roles, workflows, and enterprise operating models.
Standard Chartered’s plan to reduce more than 7,000 corporate-function roles by 2030 is not just another white-collar layoff story. Meta’s decision to reassign roughly 7,000 employees into AI-related initiatives is not just another technology-sector restructuring. Together, they point to something larger: AI is moving from a tool-level productivity story to an operating-model redesign story.
That distinction matters for supply chain leaders.
Standard Chartered is targeting a reduction of more than 15 percent of corporate-function roles by 2030, supported by automation and AI. Reuters reported that the bank is also aiming for return on tangible equity above 15 percent by 2028 and around 18 percent by 2030. The bank’s restructuring is tied directly to productivity improvement, automation, and the substitution of technology capital for some categories of labor.
Meta provides the second signal. Reuters reported that Meta is preparing a major restructuring while reassigning approximately 7,000 employees into AI-related initiatives. The reorganization includes new AI-focused groups, fewer managerial layers, and smaller teams designed around AI-native workflows.
One case emphasizes productivity and labor substitution. The other emphasizes organizational redesign. Both point in the same direction.
AI is becoming an operating-model decision.
AI Is Moving Beyond the Copilot Phase
The first phase of enterprise generative AI was largely additive. Companies gave employees new tools and asked them to become more productive. A planner could summarize a forecast variance faster. A procurement analyst could draft an RFQ more quickly. A logistics coordinator could generate a carrier email in seconds instead of minutes.
That was useful. It was also incremental.
The next phase is different. Companies are beginning to ask whether the work itself should be reorganized. If AI can retrieve data, summarize context, recommend actions, route exceptions, draft communications, and document decisions, then the surrounding workflow changes. The staffing model changes. The number of handoffs changes. The role of managers changes.
That is why the Meta restructuring is a useful signal. AI is not being treated only as software. It is being treated as an organizing principle.
Supply chain organizations should pay close attention.
Supply Chain Is Built on Coordination Work
Supply chains are full of coordination labor. A shipment is late. A planner checks inventory exposure. A buyer looks for alternate supply. A transportation team evaluates expedited capacity. A customer-service representative communicates the delay. Finance may later reconcile the cost.
Some of this work requires judgment. Much of it is structured checking, updating, routing, documenting, and escalating.
Those are exactly the activities AI is beginning to absorb.
The most exposed areas include planning support, procurement operations, transportation execution, trade compliance, freight audit, and customer or order support. These functions depend heavily on data retrieval, rules interpretation, workflow routing, document handling, and exception management.
Planning support includes forecast variance review, replenishment recommendations, inventory exception analysis, and scenario preparation. Procurement operations include supplier data gathering, spend classification, RFQ preparation, contract lookups, and risk monitoring. Transportation execution includes appointment scheduling, shipment status updates, delay detection, carrier communication, and freight audit support.
Trade compliance is also highly exposed. Classification support, restricted-party screening, tariff lookup, document review, and exception documentation are information-heavy workflows. Customer and order support will face similar pressure as AI becomes better at order-status responses, delivery ETA updates, claims intake, and service-level exception routing.
These are not peripheral activities. They are the connective tissue of supply chain operations. But they are also susceptible to automation when data is structured, workflows are repeatable, and decision rules are well understood.
The Impact Will Be Uneven
AI will not affect every supply chain role in the same way.
Roles built primarily around data retrieval, reporting, transaction processing, and routine coordination will face the greatest pressure. Roles built around judgment, negotiation, escalation, governance, and cross-functional tradeoff management will become more important.
A transportation analyst who spends much of the day checking shipment status across portals is exposed. A transportation leader who can redesign carrier strategy, evaluate service-cost tradeoffs, and manage disruption response is not exposed in the same way.
A procurement coordinator who manually gathers supplier data is exposed. A category manager who understands supplier markets, negotiation leverage, resilience risk, and geopolitical exposure remains central.
A planner who only reconciles spreadsheet exceptions is exposed. A planner who can interpret demand uncertainty, align commercial and operational priorities, and guide executive decisions becomes more valuable.
This distinction matters. The future supply chain organization will not simply be smaller. It will be differently shaped.
From Systems of Record to Systems of Decision
The deeper issue is architectural. Traditional enterprise systems were built as systems of record. ERP, TMS, WMS, procurement, and order-management platforms hold transactions, rules, workflows, and master data. They were not originally designed to reason continuously across changing conditions.
AI introduces a new layer: a system of decision.
That layer can monitor events, retrieve relevant context, evaluate options, recommend actions, and in some cases initiate workflows. In supply chain operations, this means AI can help move work from manual intervention to machine-assisted orchestration.
This is the same basic argument developed in the AI in the Supply Chain white paper: AI should be understood not as a bolt-on feature, but as a new operational layer that extends existing enterprise systems with real-time awareness, adaptive decision-making, and automation at scale.
That shift has workforce implications. If AI can detect an exception, retrieve the relevant policy, evaluate alternative actions, communicate with other systems, and document the decision, then the human role changes. The person is no longer the default processor of the transaction. The person becomes the supervisor of the system, the handler of edge cases, and the owner of judgment when tradeoffs become material.
The Risk Is Poorly Designed Automation
The danger is not simply job loss. The danger is poorly designed automation.
Supply chain decisions are rarely isolated. A late shipment can affect production, inventory, customer commitments, transportation cost, and revenue recognition. A sourcing decision can affect resilience, compliance, working capital, and supplier concentration risk. A warehouse labor decision can affect service levels, safety, and downstream transportation flow.
If AI is implemented only as a cost-reduction tool, companies may automate tasks without understanding the dependencies behind them.
That is where supply chain leadership matters. The right question is not, “How many people can AI replace?” The right question is, “Which decisions can be automated safely, which should be machine-recommended but human-approved, and which must remain under human judgment?”
That requires domain expertise. It also requires governance.
What Supply Chain Leaders Should Do Now
The practical response is not to resist AI. It is to get ahead of the redesign.
Supply chain leaders should begin by mapping work at the task level, not the job-title level. Which tasks are repetitive? Which require judgment? Which depend on poor data? Which create the most latency? Which are high risk if automated incorrectly?
They should also identify the workflows where AI can improve speed without creating unacceptable operational risk. Freight audit, document retrieval, shipment-status communication, exception triage, and supplier-risk monitoring are often good starting points. Fully autonomous sourcing, production allocation, or customer-priority decisions require more caution.
The next step is data readiness. AI cannot reliably automate supply chain decisions if master data is inconsistent, shipment data is delayed, supplier records are incomplete, or policy documents are scattered across disconnected repositories. Many organizations will discover that the bottleneck is not the model. It is the operating architecture around the model.
Finally, leaders need to redesign roles deliberately. AI should reduce routine coordination work, but it should also elevate the work of experienced supply chain professionals. The objective should be fewer manual handoffs, faster exception resolution, better visibility, and more time spent on decisions that require judgment.
The Bottom Line
Meta and Standard Chartered are useful signals because they show that AI is becoming part of enterprise restructuring logic. One case emphasizes productivity and labor substitution. The other emphasizes role reassignment, flatter structures, and AI-native organizational design.
For supply chain leaders, the implication is clear. AI will not remain confined to dashboards, copilots, and pilots. It will increasingly reshape how work is allocated across people, systems, and software agents.
The companies that manage this transition well will not simply cut labor. They will build more responsive operating models. They will use AI to reduce routine coordination work, improve decision speed, and focus human expertise where it matters most.
The companies that manage it poorly will automate fragments of work without understanding the system they are changing.
That is the real lesson. AI is not just a technology investment. It is an operating-model decision.
The post Meta and Standard Chartered Signal AI’s Next Phase: Operating Model Redesign appeared first on Logistics Viewpoints.
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Logistics optimization has traditionally been built around a relatively stable operating network. Transportation managers optimize modes and routes, warehouse operators optimize labor and throughput, and distribution teams position inventory against expected demand. Conditions change, but the underlying logistics architecture has generally been stable enough to optimize around it.
That assumption is becoming harder to defend. Trade disruptions can redirect freight flows, infrastructure constraints can change viable transportation routes, warehouse demand can shift within hours, and automation is becoming capable of adapting to operating conditions in real time. The emerging logistics challenge is therefore not simply optimization. It is reconfigurability: the ability to change how goods move, where they flow, and how logistics resources are deployed while conditions are changing.
When Transportation Routes Change, the Rest of the Network Has to Follow
Recent uncertainty surrounding global shipping routes illustrates the problem. The Port of Los Angeles has been preparing for the possibility of additional cargo moving through the U.S. West Coast as shippers respond to continued Red Sea uncertainty and potential restrictions at the Panama Canal.
The port has discussed a planning scenario involving roughly 5 percent year-over-year cargo growth, while emphasizing that this is a preparedness assumption rather than a guaranteed forecast. More important than the number is the operational preparation behind it. The port has been coordinating with terminal operators, ocean carriers, trucking companies, and labor organizations to determine whether additional freight could be absorbed if global routing patterns shift.
This exposes an important weakness in the way logistics resilience is sometimes discussed. An alternate route on a network diagram is not necessarily a usable alternate route.
A port needs terminal capacity. Containers arriving at the port need chassis and drayage capacity. Inland freight requires available rail or truck capacity. Distribution centers need doors, labor, yard space, and storage capacity. Inventory arriving through a different gateway may also change lead times and downstream replenishment schedules.
The logistics network therefore cannot simply reroute the shipment. It has to understand and manage the consequences of the rerouting across the rest of the network.
That is logistics reconfigurability.
Warehouses Need to Reconfigure During the Shift
The same principle increasingly applies inside distribution centers. Warehouse operations have traditionally been planned around expected order volumes, available labor, established workflows, and known automation capacity. The problem is that those assumptions rarely remain constant throughout the operating day.
Orders arrive differently than expected. Labor availability changes. Automation throughput varies. Inbound trailers arrive early or late. Transportation schedules change. A labor plan that looked optimal at 8:00 a.m. may be badly mismatched with the operation by noon.
Warehouse technology has historically been good at measuring these differences. Labor management systems track productivity, WMS applications monitor work, and automation systems report equipment performance. The emerging opportunity is to use that information to change operations while there is still time to affect the outcome.
Warehouse labor-management and intelligence company Takt recently announced a $9.25 million Series A and says its platform supports more than 100 warehouses. Kenco has deployed the technology across 19 distribution centers, with additional expansion planned.
The performance figures associated with those deployments are company- and customer-reported, but the architectural direction is more significant. Takt says it is developing AI agents capable of rebalancing labor against live order conditions within supervisor-defined limits.
That changes the role of logistics intelligence. Instead of simply telling an operator what happened during yesterday’s shift, the system can increasingly help determine what should change during today’s shift.
The relevant metric becomes decision-to-action latency: the amount of time between detecting an operational change, determining the appropriate response, and actually changing the logistics operation.
Automation Is Becoming More Flexible
Warehouse robotics are moving in the same direction. Robot.com and Sodexo have signed a seven-year commercial agreement expanding autonomous delivery across North American campuses. The length of the agreement is notable because it suggests autonomous delivery is moving beyond short-term pilots toward longer-term logistics infrastructure.
Pudu Robotics has also introduced the MP2000 autonomous pallet-handling robot, which the company says can operate with less fixed infrastructure than earlier generations of automated forklifts. Those performance claims still need to be proven across diverse production environments, but the direction is important.
Traditional automation often required the warehouse to adapt to the automation. Facilities needed fixed infrastructure, tightly controlled workflows, dedicated operating areas, or substantial implementation work. More flexible autonomous systems potentially reverse that relationship by allowing automation to adapt more readily to the facility and changing workflows.
That matters because a highly automated warehouse is not necessarily a flexible warehouse. If changing the operation requires months of engineering and integration work, automation can actually create another form of rigidity.
The more important logistics capability is adaptable automation: technology that can be redeployed, re-tasked, or reorchestrated as volumes, products, labor requirements, and service expectations change.
Inventory Positioning Is Becoming More Dynamic
Reconfigurability also changes the role of inventory. Traditional logistics network design asks where inventory should be positioned to balance transportation costs, inventory carrying costs, and customer-service requirements. Increasingly, the answer may need to change more frequently.
A transportation disruption can make one distribution center less attractive. A demand spike can make inventory in another facility more valuable. A capacity constraint at one warehouse can shift fulfillment toward another node. Changes in delivery requirements can alter which inventory location provides the best combination of cost and service.
This creates a more dynamic fulfillment problem. The logistics system increasingly needs to determine not simply where inventory should reside in the network, but which available inventory should serve each order given current transportation capacity, warehouse conditions, service requirements, and cost.
That is where inventory visibility, transportation management, warehouse management, order management, and decision intelligence begin to converge.
From Logistics Optimization to Continuous Reoptimization
Traditional logistics optimization is essentially a constrained problem: define the orders, inventory, transportation capacity, warehouse capacity, service requirements, and costs, and determine the best way to move the freight.
The emerging problem is more difficult because the constraints themselves keep changing. A transportation lane becomes unavailable. A port becomes congested. A carrier loses capacity. Warehouse labor falls below plan. Orders shift geographically. Automation throughput changes.
The system therefore needs to find another answer and determine whether that answer can actually be executed.
That makes continuous reoptimization coupled with execution an increasingly important logistics capability. A mathematically optimal transportation plan has limited value if operations cannot implement it before conditions change again.
In many situations, the second-best logistics plan that can be executed immediately may be considerably more valuable than the theoretically optimal plan that takes days or weeks to implement.
Logistics Optionality Has Economic Value
This also changes how logistics organizations should think about redundancy. Alternate carriers, ports, warehouses, transportation modes, fulfillment nodes, labor pools, and automation capacity all cost money. Traditional efficiency programs can therefore make redundancy appear wasteful.
But those resources also create options.
An alternate carrier has value when the primary carrier lacks capacity. A second port has value when the preferred gateway becomes congested. Flexible warehouse labor has value when order volume changes. Adaptable automation has value when workflows shift.
The challenge is determining how much optionality is economically justified.
Future logistics optimization will therefore need to answer a more sophisticated question than, “What is the lowest-cost way to move this freight?”
It will increasingly need to determine: What is the lowest-cost logistics network that provides enough operational flexibility to maintain service when conditions change?
The Logistics KPI to Watch: Time to Reconfigure
Logistics organizations already measure transportation cost, warehouse productivity, inventory turns, on-time delivery, order cycle time, capacity utilization, and service performance. Another family of metrics is likely to become increasingly important: how quickly the operation can change.
How quickly can freight move to another carrier or mode? How long does it take to redirect volume through another port? How quickly can fulfillment shift between distribution centers? How rapidly can warehouse labor be rebalanced? How long does it take to redeploy automation or change a warehouse operating plan?
These measurements reveal something traditional efficiency metrics do not: the logistics network’s ability to respond while the disruption is still unfolding.
That may become particularly important as AI enters logistics execution. The value of AI will not ultimately be measured by how many recommendations a system generates. It will be measured by whether those recommendations can safely and economically change transportation, warehousing, fulfillment, inventory, and labor decisions in time to improve the outcome.
The Bottom Line
For decades, logistics excellence largely meant executing a well-designed plan as efficiently as possible. The emerging environment requires something more.
Transportation routes change. Capacity moves. Warehouse conditions change throughout the day. Inventory needs to be repositioned. Automation is becoming more adaptable, while decision systems are becoming capable of responding faster to operational changes.
The strongest logistics operations will therefore not simply execute the original plan better. They will recognize when the original plan is no longer the best one and reconfigure transportation, warehousing, inventory, labor, and automation faster than competitors.
The future of logistics is not simply optimized. It is reconfigurable.
The post Logistics Is Becoming Reconfigurable appeared first on Logistics Viewpoints.
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Why Reversibility May Determine How Much Authority We Give AI
Published
8 heures agoon
24 août 2026By
As AI agents move closer to operational execution, supply chain leaders need a practical way to decide how much authority to give them. Dollar thresholds will certainly matter, as will safety, regulation, customer impact, and confidence. But one criterion may prove especially useful because it cuts across many decision types: reversibility.
The previous article argued that decision velocity can function as supply chain capacity, but speed is valuable only when autonomy is appropriately bounded. Reversibility offers a way to expand automation where errors can be corrected cheaply while preserving human oversight where a decision creates an expensive, risky, or permanent commitment.
Not All Decisions Carry the Same Consequence
A warehouse agent that reprioritizes ten picking tasks can often undo the change minutes later. A transportation agent that tenders routine domestic freight may be able to cancel and rebook at modest cost. By contrast, terminating a supplier, changing a regulated shipment, shutting down production, or committing millions of dollars to inventory can create consequences that are difficult to unwind.
Treating these decisions identically would be poor governance. The important distinction is not simply whether AI is capable of making the choice, but whether the organization can recover safely when the choice is wrong. Reversible decisions provide a lower-risk environment for building autonomous operating experience.
Reversibility Is Already a Management Principle
Experienced managers use this logic informally. They delegate routine decisions to employees and retain authority over choices that create large or irreversible commitments. The degree of supervision reflects consequence, experience, and the ability to correct mistakes rather than a philosophical preference for centralized control.
Agentic AI extends the same logic into software. In AI Is Beginning to Take Responsibility for Work, I described the transition from systems that advise employees toward systems that perform portions of the work themselves. Reversibility can help determine where that transition should move fastest.
Risk Has More Than One Dimension
Reversibility is not a substitute for broader risk analysis. A $100 decision can be highly consequential if it affects a pharmaceutical shipment, a safety-critical component, a strategic customer, or a regulated product. The same principle appears in exception-driven cold chain logistics, where seemingly small deviations can become high-consequence events because time, temperature, product integrity, and compliance interact. This is why regulated supply chains often prioritize traceability over pure efficiency: the consequences of an action depend on more than transaction value.
A useful governance model therefore combines reversibility with financial exposure, safety implications, regulatory requirements, customer importance, confidence level, data quality, and downstream impact. The more dimensions that signal consequence, the narrower the autonomous authority should be until the system has demonstrated reliable performance.
Autonomy Can Expand by Decision Class
Companies do not need to decide whether they “trust AI” in the abstract. They can evaluate a specific class of decisions, such as domestic freight rebooking under a certain cost threshold, and measure performance. If outcomes are consistently good and errors are easily corrected, the autonomous range can expand gradually.
This approach is more practical than pursuing a universal autonomy level. A transportation organization may grant broad authority over low-risk tender decisions while requiring human approval for hazardous materials, international compliance issues, or high-value customer commitments. The same system can therefore operate at different levels of autonomy depending on the decision class.
Operational AI Needs a Recovery Path
Reversibility also implies that operational systems should be designed with recovery in mind. Agents need to know not only how to execute an action but how to cancel, compensate, escalate, or restore the previous state when conditions change. That requirement belongs alongside the integration, context, and governance principles discussed in Five Requirements for Operational AI.
A mature execution architecture should therefore include verification after action. The agent needs to confirm that the expected system changes occurred, monitor the downstream outcome, and recognize when remediation is required. Autonomous execution without closed-loop verification is incomplete automation.
Reversibility Creates a Safer Adoption Path
This framework also helps companies avoid two extremes. One extreme is giving agents broad operational authority before the organization understands the failure modes, while the other is restricting AI permanently to recommendations because autonomous execution feels categorically risky. Reversibility allows a more measured path between those positions.
The logic is consistent with a practical technology strategy rather than technology noise. Companies should begin where the operating economics are attractive, the decision is well understood, the data is sufficient, and mistakes can be corrected. Successful decision classes can then earn wider authority.
From Reversibility to Decision Rights
Once companies begin classifying decisions in this way, they are effectively designing machine decision rights. The important questions become explicit: what may the agent observe, what may it recommend, what may it prepare, what may it execute, and under what conditions must it escalate? Those questions belong to management as much as technology.
Reversibility therefore serves as a bridge between AI experimentation and a broader governance model. The next stage is to treat decision rights for machines as a management discipline, with the same seriousness companies apply to financial authority, operational accountability, and human delegation.
The post Why Reversibility May Determine How Much Authority We Give AI appeared first on Logistics Viewpoints.
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Decision Velocity Is a Form of Supply Chain Capacity
Published
3 jours agoon
21 août 2026By
Supply chain capacity is normally discussed in physical terms. Companies count trucks, trailers, dock doors, warehouse square feet, production lines, labor hours, robots, and units of inventory. Those measures are essential, but they overlook another constraint that can prevent an organization from using the capacity it already owns: the speed at which it makes and executes operational decisions.
The argument grows out of the economics of decision-to-action latency and the expanding long tail of economically accessible decisions. When a resource waits because a decision has not been made, organizational latency becomes a capacity constraint. Faster decisions can therefore create effective capacity even when no new physical asset is purchased.
Waiting Is Hidden Capacity Loss
Consider a warehouse dock door occupied by a trailer whose discrepancy has not been resolved. The door exists, labor is available, and the facility may even show unused theoretical throughput, yet that asset cannot process the next movement because the organization is waiting for a decision. Similar effects occur when a production line waits for material disposition or a shipment sits while an exception works through approval.
These losses are easy to classify as operational noise because they are distributed throughout the day. In aggregate, however, they reduce throughput in the same way an equipment constraint would. The difference is that the bottleneck exists in the decision process rather than in the physical asset.
The Warehouse Makes the Relationship Visible
This is one reason warehouse orchestration has become more important as automation grows. It also aligns with the broader digital-backbone evolution of the WMS market, where execution software is increasingly responsible for coordinating a more complex mix of labor and automation. A warehouse may have plenty of nominal robotic and labor capacity, but poor sequencing creates queues, starvation, and downstream congestion. Better orchestration increases the productive output of the same resources by making better allocation decisions earlier.
The principle extends beyond the warehouse. In manufacturing, execution is becoming more software-defined as production systems respond more dynamically to material, labor, equipment, and schedule conditions. The more software participates in those decisions, the more directly decision speed influences asset utilization.
Transportation Capacity Has a Decision Component
Transportation provides another example. Capacity is often treated as the number of trucks or carrier commitments available in the market, but the time at which a shipper identifies a requirement can materially affect the capacity it can access. A load recognized and tendered early has more options than the same load offered after a disruption has already consumed the obvious alternatives.
This is why speed-to-adjustment matters economically. Earlier decisions preserve optionality, which effectively expands the usable capacity available to the organization. Waiting does the opposite by allowing alternatives to disappear and converting ordinary capacity into premium capacity.
Inventory Is Also a Capacity Resource
Inventory becomes more productive when the organization can reposition or reallocate it quickly. A company may have adequate total inventory and still fail a customer because the stock is trapped in the wrong node while the decision to transfer it moves through several functions. Faster decisions do not create physical units, but they increase the percentage of inventory that can be used in time to satisfy demand.
This connects to the broader convergence of planning and execution. When planning systems can detect a changing condition and execution systems can respond quickly, the enterprise can continuously improve the use of inventory, transportation, production, and labor capacity. Slow handoffs waste that opportunity.
Decision Velocity Should Be Managed Like Throughput
Companies can begin treating decision velocity as an operational metric. High-frequency workflows can be measured for cycle time, queue time, approval time, rework, and execution success in much the same way physical processes are measured. That creates visibility into where management process, rather than equipment, is constraining throughput.
The exercise can be surprisingly revealing because many delays are normalized. A two-hour approval window, an overnight integration batch, or a morning exception meeting may appear harmless in isolation. Across thousands of decisions, those pauses can consume large amounts of effective capacity.
AI Can Create Capacity Without Adding Assets
This is an important way to think about AI ROI. The value may not come from a dramatic replacement of labor but from higher utilization of assets the company already owns. If faster exception handling keeps dock doors moving, reduces production waiting, increases the usable inventory pool, or captures transportation options earlier, AI is contributing to capacity economics.
The point should not be overstated because physical constraints remain real. No amount of decision speed creates a truck that does not exist or makes a warehouse infinitely large. But decision latency determines how effectively existing physical capacity is converted into productive output, which makes decision velocity a legitimate supply chain capacity variable.
Speed Still Needs Guardrails
There is an obvious risk in turning speed into an objective by itself. Faster decisions are valuable only when the decisions are sufficiently accurate and appropriately governed. An autonomous system that creates costly errors faster is not increasing capacity; it is increasing the velocity of failure.
This brings the sequence naturally toward governance. If faster machine decisions can create economic value and effective capacity, supply chain leaders need a practical way to determine which decisions can safely be delegated. One of the most useful criteria may be surprisingly simple: how easy is the decision to reverse?
The post Decision Velocity Is a Form of Supply Chain Capacity appeared first on Logistics Viewpoints.
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